Claims Assistant
 TEKsystems | |
$16.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Michigan, Troy | |
 Apr 04, 2025 | |
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*Job Description:*
Seeking a dedicated Loss Drafts Associate to assist customers with claims on their homeowner's insurance. The specialist will manage the loss claim from reporting through completion of repairs. Responsibilities include: * Claims Management: Assist clients with releasing funds to restoration companies for property repairs. Ensure all compliance requirements are met. * Communication: Respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. Document all activity pertaining to the claim. * Customer Service: Handle approximately 25 calls per day. Listen and understand customer frustrations, stay calm under pressure, and problem-solve to make customers feel at ease. * Documentation: Document all conversations and details into a multi-screen computer system. Use Excel for documentation. * Training: Undergo intense training including shadowing and class work to understand the industry and Proctor process. *Additional Skills & Qualifications:* * Office experience in customer service, administrative, data entry, or production role (1+ year). * Tech-savvy with the ability to use multiple monitors and programs simultaneously. * Typing speed of at least 35 WPM. *Employee Value Proposition (EVP):* * Growth opportunity into different positions and various levels of leadership roles. * Hybrid schedule after 12 weeks. * Flexible work schedule. *Work Environment:* * 8am to 4:30pm Monday- Friday * Fully on-site for the first 3 to 6 months. Transition to a hybrid schedule ONLY IF meeting production, quality, and attendance metrics. This is an earned opportunity and may vary for each employee. *Pay and Benefits* The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Troy,MI. *Application Deadline* This position is anticipated to close on Apr 9, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |