New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Apr 05, 2025
Professional Summary: The Installation Support Specialist plays a critical role in ensuring seamless division and customer support throughout the installation process. This position involves effective communication across various channels and touchpoints to guarantee installations are completed as contracted, all necessary documentation is recorded in the CRM for invoicing, and customer satisfaction is consistently achieved. The ideal candidate brings strong organizational and communication skills, along with a commitment to delivering exceptional customer experiences. Key Responsibilities: * Provide support to divisions by coordinating with customers and subcontractors during installation completion. * Conduct audits of documents and system information in adherence to policies and procedures, ensuring the invoicing team has accurate and complete data. * Follow up with customers post-installation to collect final payments and obtain any outstanding documents required for invoicing. * Manage and resolve all inbound calls, ensuring timely and satisfactory outcomes. * Collaborate effectively with divisions to address needs for additional services or missing documentation/data upon installation completion. * Ensure customer interactions align with established company processes, delivering consistent and high-quality experiences. * Maintain accurate records and data within the CRM system to support operational efficiency. * Perform additional duties as assigned to contribute to team success. Qualifications: * High school diploma or GED equivalent. * A minimum of 5 years' experience in customer service. * Prior experience in the home improvement industry is highly desirable. * Exceptional attention to detail and accuracy in documentation. * Proven organizational and time-management abilities. * Excellent communication, collaboration, and problem-solving skills. * Strong ability to manage multiple priorities and maintain composure in fast-paced environments. Available Shift: Monday - Friday + Saturday rotation (every 4-5 weeks) Schedule: 10:30 AM - 7:00 PM Training hours: 6:00 AM - 2:30 PM (one month of training) Please apply with an updated resume! Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Portland,OR. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.