Underwriting Operations Unit Manager

Job Summary

The Underwriting Operations Unit Manager drives the daily operations of underwriting services, agency technical and underwriting support, and customer service. The role manages talent, workflow tools and system resources that support and enhance the synergies across Underwriting teams. The role drives business capabilities advancements through process improvement and continued development of technical, underwriting and resource tools, and provides subject matter expertise for business requirements and system processes.

Job Responsibilities

• Directs the team responsible for underwriting-related processing, agency technical and underwriting support, and customer services.
• Leads underwriting processing, technical underwriting call centers, premium generating centers that support various functions and business partner needs.
• Gathers, organizes, and analyzes relevant data and results to identify and report performance, trends, and opportunities.
• Serves as a consultant with internal customers and develops new processes enhancing new business, endorsement, and renewal workflows, or refines existing business processes.
• Develops communication materials, develops best practice procedures and standards, documents training materials, and assists with required training efforts.
• Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required.
• Manages priorities and workload distribution and removes barriers that impede progress.
• Performs operational responsibilities that drive team performance including planning, execution, process improvement and best-practice sharing.
• Establishes priorities, manages workload distribution, and removes barriers that impede progress.
• Executes procedures and standards for individual tools and resources that support compliance with state requirements, coverage enhancements, and transfer book premium generation.
• Serves as a technical liaison for Underwriting processes and procedures supporting the areas of Underwriting, Product and Information Technology.
• Creates and maintains databases which support underwriting tools.
• Manages and provides technical support for the underwriting workflow tools and resources.
• Coordinates the testing of tools, programs, and resources that enable effective improvements in business capabilities.
• Assists Underwriting Operations Senior Manager with managing programs, business planning, processes, guidelines, budget and is accountable for team expenditures.
• Works with both internal and external business partners to ensure excellence in customer service, maintains effective relationships with leadership, staff, internal and external business partners, and vendors.

Job Qualifications

• 5-7 years of underwriting, PC operations or applicable insurance industry experience.
• Bachelor's degree in Finance, Accounting, Business Administration or related field and/or commensurate experience.

Location

Hybrid defined as three or more days per week in the office.

Behavioral Competencies

• Directs work
• Collaborates
• Develops talent
• Customer focus
• Communicates effectively
• Ensures accountability
• Decision quality
• Business insight
• Nimble learning
• Builds effective teams
• Manages complexity
• Certified Risk Manager (CRM)

Technical Skills

• Insurance Industry Knowledge
• Underwriting Strategy
• Customer Relationship Management
• Budgeting & Forecasting
• Risk Management
• Underwriting Operations
• Property and Casualty Insurance
• Data Analysis and Reporting
• Information Systems
• Knowledge Of Underwriting Systems and Tools

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.