Senior Specialist, Strategic Workforce Communications

Key responsibilities include:

• In collaboration with Human Resources and other functional areas, including Employee & Labor Relations, Talent, Total Rewards, and other HR Centers of Excellence, supports designing communication strategies that foster a collaborative, supportive inclusive, respectful work environment.

• Assists with developing content that improves the employee experience, drives engagement and support connection across the organization.

• In partnership with HR senior leadership and Centers of Excellence, supports development of high-quality content that cultivates a positive workplace experience and a supportive culture based in trust, inclusion and respect via a variety of internal channels, including town halls, newsletters, intranet posts, presentations, videos, and more.

• Partners with People & Business team and key internal stakeholders to support programs related to employee and labor relations, employee engagement, well-being, inclusion and workplace excellence through targeted communication plans.

• Collaborates with teams to deliver clear and transparent messaging during organizational changes, including changes to policies, programs and practices, ensuring employees are informed and supported throughout transitions.

• Supports managing and evaluating internal communication channels, leveraging data and feedback to optimize reach and effectiveness.

• Champions initiatives that reinforce a positive, inclusive, respectful and connected workplace culture.

• Actively seeks and incorporates employee feedback into communication strategies to ensure alignment with employee needs and expectations.

• Stays abreast of best practices, emerging trends and technologies in healthcare, human capital, human resources, the workforce and change management to continuously improve content and delivery methods.

• In collaboration with the Strategic Workforce Communications Manager, makes recommendations for analyzing success of communications strategies and tactics through targeted metrics and supports evaluating and incorporating performance metrics and insights into strategic planning and communications initiatives to drive impact.

Qualifications:

• Bachelor's Degree in communications, business, health care, human resources or a related field required, master's degree a plus.

• 3+ years of communications, marketing, human resources, employee engagement, change management and/or consulting experience

• Experience in supporting employee engagement, building culture and/or change management initiatives during large-scale complex transformation, including developing communications plans, stakeholder analysis, change impact assessment, developing training materials and talking points and ability to create targeted messages for a variety of communications outlets

• A track record of consistently meeting deadlines, performance measures and service standards.

• Must have strong verbal and written communication skills including a thorough understanding of correct grammar.

• Knowledge of Mass General Brigham institutions, communication channels and processes a plus.

• Knowledge and proficiency in the use of communication-based technology platforms.

• Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.

• Must possess excellent interpersonal, public speaking and presentation skills.

Skills/Abilities/Competencies:

• Knowledge of the principles, practices and techniques of employee engagement, change management and strategic communication development and delivery.

• A solid understanding of how communication strategies, tactics and vehicles support employee engagement and culture-building as well as strategic communications.

• Familiarity with managing activities supporting stakeholder analysis, change impact assessment, survey development, training materials, communications plans, workforce and executive communications.

• Innovative mindset and able to research the latest trends, tools, and apps to support and build employee engagement and an enhanced employee experience leveraging communications

• Ability to understand and communicate complex ideas, including problem-solving skills necessary to gather and interpret data and to diagnose needs.

• Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives.

• Experience working within a large, matrixed organization.

• Proven success in communication strategies across multiple channels and employee engagement.

• Requires minimal direction from leadership and possesses the ability to learn quickly.

• Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a 'one team' mentality.

• Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person.

• Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail.

• The ability to operate effectively in a dynamic, fast-paced environment.

• Requires minimal direction from leadership and possesses the ability to learn quickly.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)