Strategic Workforce Communications Manager

Key responsibilities include:

• Partners with HR Centers of Excellence and other internal stakeholders to design and develop integrated communications plans for programs, policies and services related to employee and labor relations, recruitment and retention, learning and development, total rewards, well-being, and employee programs among others through targeted communication campaigns and plans.

• Assists with development and delivery of clear and transparent change and engagement communications plans and campaigns for systemwide organizational change initiatives that engage employees, support successful adoption of changes (e.g., process, behavioral, cultural) and ensure employees are informed and supported throughout transitions.

• Provide guidance on developing communication strategies that improve the employee experience, foster engagement and support connection across the organization.

• Manage a team of internal communications specialists, providing guidance and feedback to ensure messaging is clear, consistent, and aligned with Mass General Brigham's mission, vision and strategic goals.

• Develops high-quality content for internal channels, including town halls, intranet posts, presentations and more, ensuring alignment with Mass General Brigham's brand, mission and vision.

• Leverages data and employee feedback to optimize reach and effectiveness of communications.

• Identifies challenges and risks and identifies and designs communications solutions to mitigate challenges.

• Champions initiatives that reinforce a positive, inclusive, and connected workplace culture and boost morale.

• Actively seeks and incorporates employee feedback into communication strategies to ensure alignment with employee needs and expectations.

• Stays abreast of emerging trends and technologies in healthcare, human capital, human resources, labor and the workforce, and change management to continuously improve content and delivery methods.

• Under the supervision of the Sr. Director, People & Business, makes recommendations for analyzing success of communications strategies and tactics through targeted metrics and supports evaluating and incorporating performance metrics and insights into strategic planning and communications initiatives to drive impact.

Education:

• Bachelor's Degree in communications, business, health care, human resources or a related field required, master's degree a plus.

• 6+ years of communications, marketing, human resources, change management, employee engagement and/or consulting experience

• Experience in supporting implementation of organizational transformation and change initiatives, including developing communications plans, stakeholder analysis, engagement and management, change impact assessment, developing training materials and talking points and ability to create targeted messages for a variety of communications outlets

• A track record of consistently meeting deadlines, performance measures and service standards.

• Must have strong verbal and written communication skills including a thorough understanding of correct grammar.

• Knowledge of Mass General Brigham institutions, communication channels and processes a plus.

• Knowledge and proficiency in the use of communication-based technology platforms.

• Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.

• Must possess excellent interpersonal, public speaking and presentation skills.

Skills/Abilities/Competencies:

• Knowledge of the principles, practices and techniques of change management, employee engagement, and communication development and delivery.

• Strong understanding of how communication strategies, tactics and vehicles support change awareness and adoption, employee engagement efforts and strategic communications.

• Experience managing activities supporting stakeholder analysis, change impact assessment, survey development, stakeholder engagement and management, training materials, communications plans, workforce, and executive communications.

• Innovative mindset and able to research the latest trends, tools, and apps to support and build employee engagement and change awareness.

• Ability to understand and communicate complex ideas, including problem-solving skills necessary to gather and interpret data and to diagnose needs.

• Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives.

• Experience working within a large, matrixed organization.

• Proven success in communication strategies across multiple channels and employee engagement.

• Requires minimal direction from leadership and possesses the ability to learn quickly.

• Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a 'one team' mentality.

• Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person.

• Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail.

• The ability to operate effectively in a dynamic, fast-paced environment.

• Requires minimal direction from leadership and possesses the ability to learn quickly.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)