Network Engineer II: Compliance & Process Documentation

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Jack Henry's enterprise network engineering team is offering a great career opportunity for talented individuals to assist with compliance, vulnerability, and process documentation functions. This individual will gain a comprehensive understanding of our networking environment, using this knowledge to document processes and procedures, identify areas for improvement, assist with audits and compliance functions, and support our engineers in basic network administration and lifecycle tasks.

The ideal candidate will have a foundational understanding of network engineering, a visionary mindset, and a passion for enhancing every environment they work in. Jack Henry's network infrastructure spans from our multifaceted datacenter environment to millions of users at our financial institution customers, meaning the seemingly small changes made by this individual will have a significant ripple effect!

This position can be worked remotely from the following hub locations:

• Southwest Missouri (Monett/ Springfield)
• Dallas -Ft. Worth Texas (Allen TX)
• Kansas City Missouri (Lenexa)
• Charlotte North Carolina
• San Diego California
• Cedar Falls Iowa
• Louisville Kentucky
• Birmingham Alabama

What you'll be responsible for:

• Provide clear technical documentation and written procedures for the Network Engineering organization.
• Network Vulnerability Management: Tracking and management of vulnerabilities and managing mitigation activities against enterprise SLAs and standards.
• Audit/Exam Response: Perform data collection and documentation in response to Audit and Examination requests.
• Compliance documentation: Ongoing documentation of information required for adhering to compliance requirements. This includes confirmation of standards and connectivity diagrams.
• Ensuring devices are appropriately entered and tracked in ServiceNow's CMDB.
• Supporting other Network team members in lifecycle management activities such as firmware upgrades, or retirement of legacy devices.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 2 years of experience in any combination of the following: network engineering or administration, network security, firewall management, audit/compliance/incident response documentation.
• Must have experience with documentation or written communication in a technical environment.
• Must have strong Microsoft Excel skills that include using tools such as V-Lookup and inventory management.
• Vulnerability Management: Proficiency with vulnerability assessment tools.
• Ability to travel up to 5% for team meetings, training events, and onsite physical infrastructure work.

What would be nice for you to have:

• Associates degree or higher.
• Compliance Standards: In depth knowledge of financial industry standards and regulatory requirements (e.g., PCI DSS, SOX).
• Experience working in a datacenter, NOC, or SOC.
• MSP experience.
• Certifications: Network+, Security+, CCNA or equivalent, SSCP.
• ServiceNow, GitHub, Jira, Kenna.
• Microsoft Power BI Platform experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.