Technical Account Manager

Technical Account Manager

Boise, ID

About the Role:

Join Yardi as a Technical Account Manager (TAM) and become
an essential member of our newly formed team, dedicated to supporting our 300+
senior living clients! As a TAM, you'll play a pivotal role in transforming the
Senior Living sector by providing expert guidance and technical support. You'll
be responsible for the implementation, configuration, and deployment of our
software, while also consulting with clients on product features, best
practices, and customized solutions to meet their unique needs. Your expertise
will drive operational improvements, address software issues, and ensure the
successful setup and processing of claims with Medicaid and Medicare payers.
This is an exciting opportunity to contribute to the success of a growing
industry while enhancing the client experience at Yardi.

What You'll Do:

• Use your independent judgment to advise clients, implement
  best practices, and ensure the successful application of Yardi products.
• Provide day-to-day guidance to software end-users on system
  operations, including financial reporting, accounting, and daily business
  functions.
• Act as a knowledge resource and escalation point for one or
  more user applications, troubleshooting complex cases, and sharing product
  insights with team members.
• Independently resolve client cases, de-escalating issues and
  correcting them within the scope of current product functionality.
• Leverage in-depth knowledge of your assigned product to
  identify recurring system issues and communicate necessary revisions and best
  practices.
• Manage product implementations and conversions for clients,
  analyzing their operational needs to determine optimal system configuration.
• Conduct data mapping and conversion, provide user training,
  and deliver additional services to ensure smooth software deployment.
• Perform system and business process reviews to identify
  inefficiencies, offering sound recommendations for productivity improvements
  through Yardi software.
• Oversee ongoing software integrations, maintenance, and
  updates in collaboration with clients.
• Research, analyze, and resolve software functionality and
  reporting issues, escalating when necessary and determining the best support
  resources for resolution.
• Prioritize client requests based on available resources and
  software functionality, recommending additional products or services that align
  with client needs and goals.
• Build strong relationships with clients' primary points of
  contact, anticipating their questions and challenges while proactively seeking
  opportunities to learn more about their business.
• Collaborate with internal teams to meet client needs,
  maintain exceptional customer service, and manage multi-product
  implementations.
• Maintain expert-level knowledge of Yardi products,
  continually enhancing your understanding of software functions and offerings.

Who You Are:

• Bachelor's degree in Accounting, Information Management, or
  Healthcare.
• Experience with setup and requirements for correct claim
  submission.
• Familiar with national standards regarding electronic data
  exchange for claim submission and data responses.
• Understanding of requirements for both the professional and
  institutional claim form types and data field details and requirements for
  submitting clean claims.
• Must be familiar with both the institutional and
  professional claim form types.
• Prior experience working in a customer support role setting
  and managing expectations.
• Project management, accounting, property management, or
  healthcare background.
• Strong proficiency in MS Office Suite and Outlook.
• Excellent written and verbal communication skills.
• Phenomenal customer service skills and desire to go the
  extra mile.
• You are a fast learner and can learn new concepts quickly.
• Excellent attention to detail and the ability to prioritize
  effectively.
• High comfort level troubleshooting and problem-solving
  issues.
• Great people skills and the ability to be personable and
  professional.
• Flexible, and the ability to manage changing priorities.

• Previous technical support and application troubleshooting.
• Prior experience with Yardi software.
• SQL, Basic server and web server knowledge.
• Certified Professional Coder (CPC) and/or Certified
  Professional Biller
• Experience billing Medicare/Medicaid.
• Experience in Assisted Living/Skilled Nursing Preferred.

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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