About the Role:
Are you driven, enthusiastic, and ready to make a mark in
the world of property management technology? We are actively searching for
highly motivated individuals to become valued members of our Yardi Voyager team
as Associate Technical Account Managers (ATAMs). If you have a solid technical
aptitude and a flair for exceptional customer service, we want you on our team.
In this role, you will be a key pillar in providing
technical support over phone, email, and live chat for Yardi's rapidly evolving
software product - Yardi Voyager. Your expertise will be paramount in ensuring
our clients navigate their property management journey seamlessly and
efficiently through this innovative solution.
What You'll Do:
- Deliver exceptional customer support via live chat, email or
phone for both new and existing Voyager clients, ensuring their satisfaction
and success. - Utilize your problem-solving skills to proficiently
troubleshoot application issues, addressing challenges and finding effective
solutions. - Follow up on any issues that necessitate further research or
information from clients, ensuring thorough and timely resolution. - Prepare comprehensive write-ups for escalated issues,
meticulously logging cases, and creating detailed documentation to facilitate
issue resolution. - Cultivate strong relationships with customers, conducting
coordinated weekly calls to complete setups and provide personalized
assistance. - Be an integral part of our outstanding team, collaborating
closely with Breeze team members across the United States, contributing to our
collective success.
Who You Are:
- Bachelor's degree in Business or a related field.
- High proficiency in troubleshooting and providing live
support through phone, email and other communication channels. - Outstanding customer service skills and a strong willingness
to exceed expectations. - Excellent attention to detail and the ability to adhere to
established processes. - Flexibility and the ability to effectively manage changing
priorities.
Helpful to have:
- Previous technical support and application troubleshooting.
- Knowledge of accounting principles.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
Embark on a rewarding and fulfilling career at Yardi as an
ATAM for our revolutionary Voyager product. Don't miss this opportunity! Apply
now and become part of #TeamYardi.
#YardiCareers #hiring
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*sh
#LI-Hybrid
Yardi Systems
Apr 08, 2025