Product Support Engineer I - Orlando FL

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Product Support Engineer - Technical Support.

Why Work for Ziehm Imaging - Orthoscan Inc.?

There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.

We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees.

Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.

What do we offer?

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career.
• A unique culture where people convert their passion into action.
• The kind of competitive compensation you would expect from a world leader.
• Ten paid holidays plus a generous PTO and vacation time plan.
• Great benefit plans, major medical, dental and vision.
• Company 401(k) plan with an employer match.
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  Competitive pay: starting salary $60,000 and commensurate with skills and experience up to $66,000.

  
  

What do we expect from you?

• You have a passion for serving others.
• Creative and fresh thinking in your work.
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
• The ability and experience to perform the job duties successfully.

Job Summary:

The Product Support Engineer I will provide a broad range of services for both Orthoscan and Ziehm Imaging. The Product Support Engineer is responsible for resolving over the phone technical issues escalated by health care users regarding our C-Arm products as well as being a resource to solve product escalations and/or answer technical questions for other departments in the company as required. Work is performed onsite, full time Monday through Friday.

Minimum Requirements:

• Provide customer support and resolve C-Arm technical issues over the phone relating to software, hardware, parts, user error etc.
• Facilitates as the liaison between factory and field support.
• Continuously invest in education on the product and may be required to set up special experiments and/or testing to obtain the necessary knowledge to support the role.
• Identity training opportunities that allow creation of training materials to strengthen the field service team and minimize escalations.
• Assist in providing data that may identify failure trends before such trends begin to show in statistical data for premature or excessive failures.
• Responsible for following company quality processes, SOP's and maintenance of appropriate documentation essential to meet regulatory requirements.
• Furnish various product reports as requested by management.
• Monitor progress against defined goals to ensure securing department goals.
• Responsible for the maintenance of appropriate documentation for training results to meet regulatory and audit requirements.
• Must handle stress positively and effectively in the way most appropriate for the benefit of the department and company. Positively respond to change and prioritize assigned tasks.

Minimum Qualifications:

• Bachelor's Degree in electrical engineering or other closely related field acquired from an accredited University required.
• Excellent communication skills and attention to detail.
• Ability to prioritize and lead multiple tasks/assignments simultaneously.
• Excellent project management skills.

Preferred Qualifications:

• 5 years of experience within the Medical Device Industry.
• Electrical engineering experience required.

We support a drug free work environment.

EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.