Project Manager - Retail

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.

Circet USA's benefits package includes the following:

Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts
• Paid Time Off & 401K
• Company Discount Website

The National Retailer & Regional Partners R&M Program Manager for Home Entertainment & Digital Appliance categories will focus on the day-to-day activities of retail displays, fixtures, and merchandised products via a team of maintenance, facilities, and merchandising vendors to ensure the repairs, cleaning, and upkeep of the retail locations while maintaining the brand and compliance with company objectives and budgets.

This position will serve as a primary business partner to the Retail Operations team. You will be responsible for managing inbound work orders from multiple sources and assigning, implementing, and overseeing the completion of those orders effectively and efficiently. You will also develop relationships with the Retail Business team to assess strategy and implement new methodology and best practices accurately. Your assistance is also needed in developing and implementing maintenance-related policies and procedures that meet best-in-class practices.

Your responsibility will also include maintaining monthly and quarterly repair and maintenance budgets following company goals, providing status reports to various business functions, and assisting in developing standards to be kept within the organization. Senior Manager of Home Entertainment & Digital Appliance R&M Team.

Responsibilities:

• Responsible for maintaining brand standards throughout all company's owned Fixtures & Displays in National Retailers and Regional Partners supporting the Home Entertainment & Digital Appliance categories.
• Manages inbound Work Order requests from Store Managers, Field Service Managers, Call Centers, and Account Escalations
• Assign, ticket, implement, and oversee the direct maintenance repairs of assigned sites as requested utilizing Internal CMMS (SRMS) system management
• Manage 3PL Vendor contracted to execute repair and preventative maintenance in assigned Doors.
• Escalate and report all issues and assign/task immediately for a 24-hour response.
• Serves as a primary business partner with the Retail Operations, Accounts, and Field teams.
• Logistics: Manage the shipping of parts and fixtures directly to store and/or installer as required, track associated costs, and continuously look for opportunities for efficiencies
• Inform and partner with multiple store and corporate leadership levels to promptly complete assigned projects and tasks.
• Responsible for monthly and quarterly budgets following company goals; report the overall maintenance budget status as directed.
• Review and validate completed Work Order invoices before the department manager's approval.
• Develop relationships with operations and Retail business teams to assess strategy and accurately implement new methodologies and best practices.

• Associate degree in general studies, business administration, or business information technology
• PMI or PMP certification preferred.
• 2-4 years experience required.
• Without a degree, a minimum of 6+ years of experience in retail merchandising, facilities maintenance, or program execution in a flagship retail store environment
• Basic knowledge of managing 3PL field vendors to meet required deliverables
• Highly effective interpersonal, communication, and cross-functional collaboration skills
• Excellent business communication and presentation skills
• Demonstrated ability to confront, address, and negotiate through challenging situations diplomatically to achieve desired outcomes

Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.