Senior System Administrator

General Summary:

Working in a team environment, the Senior System Administrator will work under the direction of the Director of Systems. He/she will plan, organize, implement, document and maintain new enterprise systems and cloud offerings, as well as document and maintain existing systems. He/she may act as technical lead on formal projects as well as provide support as a member of a project team. The Senior System Administrator is also responsible for Active Directory and cloud identities, and for responding to trouble tickets from users. The incumbent will adhere to prescribed industry guidelines and standards for systems. This position will be part of an on-call rotation and may require work at night and on weekends in support of system activities and outages. All members of the Systems Team work closely with the Security and Network Teams.

Examples of Duties:

* Works closely with other teams in IT, especially Security, Networking and the Service Desk (helpdesk)

* Works with administrators from other campuses for daily troubleshooting and for large projects

* Works with users on tickets for account issues and requests

* Works with committees on various projects * Works with vendors of managed platforms

* Assists Systems Team with their projects as needed

* Platforms and services include, but are not limited to: Azure, EntralD, SSO & Enterprise Apps, M365, Exchange, SMTP mail relays, OneDrive, SharePoint, Teams and other Office apps, Active Directory for multiple domains, and AD Sync services, GoogleDrive, VMware and some Windows Server administration

* Across all managed platforms, duties include, but are not limited to: Monitoring security and system performance and providing technical support; planning for upgrades, creating or maintaining documentation as needed; performing daily tasks such as troubleshooting user issues and, provisioning, deprovisioning, making changes, patching and upgrading, and performing audits and security tasks as needed

* Performs backup/restore, and Business Continuity & Disaster Recovery tasks and planning as needed

* Ensures data security and compliance with organizational policies, and related tasks

* Research, evaluate, recommend, and support new technologies, including migration from old systems

* Evaluates, recommends, and supports infrastructure service procedures and policies

* Provides excellent customer service, and strives towards continued improvement

* Identifies both potential problems and service enhancements, and recommends proactive strategies

* Prepares project plans and manages collaboration between teams to ensure a successful rollout of new services.

* Ensures that project milestones and objectives are met

* Attends training and conducts research in support of new technologies; maintains broad knowledge of state-of-the-art technology, equipment and systems to advise senior staff on emerging IT trends

* Makes recommendations for operational and project budgets, and monitors expenditures; and recommends replacement strategies.

* Other duties as assigned.

Qualifications:

• A bachelor's degree in Computer Science or similar is required. Masters preferred.
• 5+ years' experience managing enterprise-level identity management systems, Active Directory, M365, Email and Azure resources is required
• Must be able to handle multiple mission critical projects simultaneously
• Experience with performance tuning, capacity planning, application support, monitoring and documentation required
• Must be able to read, write and run PowerShell scripts
• Knowledge of Visio, Linux, GoogleDrive, and enterprise backup systems such as Rubrik, preferred
• Knowledge of network protocols and security best practices
• Understanding of ITIL standards and industry trends required
• Excellent communication am! documentation skills
• Strong troubleshooting and problem-solving skills
• Exceptional commitment to customer service and support
• Experience working with external service organizations or vendors preferred.
• Must have strong customer service and interpersonal skills, ability to coordinate and work with others to accomplish assigned tasks. Must work collaboratively with individuals and with teams from a wide variety of backgrounds and organizational levels, to incorporate their ideas, adapt to their needs, and to form consensus in appropriate situations.
• Demonstrate ability to adapt to evolving service and technology paradigms
• Demonstrated ability to work on teams and maintaining team spirit and harmonious working relationships between team members.
• Must have a strong work ethic and show initiative, and must be able to work alone, or in a team
• Must be able to plan for, implement and support new technologies
• Valid driver's license and reliable transportation are required to provide off-hour campus access.
• Must carry a cell phone to provide 24 hour emergency contact and off-hour access.
• Must be able to work nights, weekends, holidays and other off-hour periods as necessary or directed, without prior notification, or warning.
• Must be part of the on-call rotation to act on alerts for critical equipment.

Application Instructions:

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link:

Grade: 33

Salary Ranges

This is an exempt union position.