Service Channel Manager

Giesecke+Devrient Currency Technology America, Inc.
United States, Virginia, Dulles
Apr 09, 2025
Service Channel Manager G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments? SummaryThe Service Channel Manager drives all service sales related aspects in the assigned territory that are assigned to resellers and subcontractors, ensuring a profitable Services Revenue while maximizing the initial service attach rate, quota achievement and service delivery quality.Channel Partner types: Resellers - selling our products and services, providing service delivery for the sold products Agent - selling our products, no service delivery Service Subcontractor - service delivery partner of G+D This position will be responsible for leading the selection of partners by territory and by customer, assuring that the selected partner has the capability to perform the services required and achieves direct and indirect attach-rate targets.The role requires close collaboration with Solution and Key Account Sales Teams, Service Leadership, and local management to be aligned in front of customers and partners. Duties/ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Service Partner Engagement Evaluation and selection of Service Partners Performance of channel partners through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines Reseller revenue target setting, documented in Annual Partner Business Plan Ensure execution of Services Sales and Delivery initiatives (as defined in Annual Partner Business Plan) Management of service partners (subcontractor) performance Compliance with training and call handling requirements Performance to contracted SLA's Escalation of performance or equipment issues Inventory control procedures Understand customer requirement & business needs, to become the trusted advisor for service topics, both internally and externally Required Skills/Knowledge:* Preferred: basic understanding of end to end service delivery workflows* Strong interpersonal capabilities* Sales driven, results/action-oriented and self-motivating* Strong coordination, communication, negotiation and presentation skills* Professional in regional main language and English Travel Required* Up to 60% of time Required Education and Experience* Business Management degree or equivalent experience* More than 5 years of experience in B-B Sales roles, Service Business Development, or Service Partner Management* Knowledge of value selling techniques Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Apply now What we offer A look behind the scenes 2:45 Download