Senior Manager, Onsite Search

Work Location Type:Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$120,400.00 to$200,700.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Senior Manager, Onsite Search leads the development and implementation of strategies that elevate both internal search optimization tools and the customer-facing search experience on Grainger.com. The role represents the needs of the Onsite Search team and our customers, working closely with technical teams to build Artificial Intelligence and Machine Learning powered tools and features that improve search performance.

This is a hybrid role that can be based in Lake Forest or Chicago 3 days a week.

You Will

• Responsible for the development and implementation of search optimization strategies, while ensuring alignment with business goals and customer needs
• Responsible for establishing and ensuring the attainment of Key Performance Indicators (KPIs) for search performance metrics, including search-to-cart percentage, null percentage, search-related customer satisfaction, and other search result metrics
• Act as a key partner to product teams, engineering, UX, and data science managing complex projects to implement the tools and features necessary to achieve search strategy
• Oversee the analysis of search data and identify trends, customer pain points, and opportunities for enhancement
• Articulate and advocate the vision and progress of search strategies and goals to leadership, positioning the team as a strategic driver of business success
• Manage and mentor a dedicated team of Search Analysts, fostering a culture of innovation and accountability

You Have

• Bachelor's Degree or equivalent experience in business, data analytics, or a related field
• 7+ years experience in ecommerce, search optimization, or a related field
• 2+ years direct people management experience
• Experience with search technologies, algorithms, and tools
• Experience contributing to the development of search strategies, manage complex projects, and deliver results through collaboration
• Experience leveraging data to inform decisions and measure success
• Experience translating detailed technical information into actionable insights and influencing at all levels of the organization
• Experience with User Acceptance Testing methodology

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.