Senior Manager, Product Management

Senior Manager, Product Management - Denver, CO (Hybrid)

Are you ready to build and shape our product development? Do you want to be at the forefront of shaping our global platforms through the standardization and simplification of multiple complex interfacing platforms? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Senior Manager, Product Management!

Western Union powers your pursuit.

In this crucial role, you will be responsible for a product/platform or multiple product capabilities, including inception, discovery, solutioning, development, testing, and roll-out. Is expected to acquire expert knowledge of multiple platform capabilities and manage their status quo, as well as defining a desired future state. Conducts market, user, and data analysis to derive desired future state and works with internal and external stakeholders to gain alignment. Influences strategic priorities on the product roadmap, while executing with multiple engineering teams in an agile software development lifecycle. Creates and maintains multiple business cases for key capabilities. Creates and maintains KPIs and OKRs that can be used in executive reporting. Assists in shaping Western Union's product management practice, sets expectations with key stakeholders and looks for efficiency gains in our ways of working. Conducts comparative/benchmark analysis and proposes technology modernization and innovation. Works with global and regional operations teams on product and feature launches, from pilots to scaled rollouts.

Role Responsibilities

• Defines processes for identifying user needs and the user journey; teaches and inspires leaders to evolve product suites/platforms and thoroughly incorporates user view into product vision/roadmaps.
• Builds competitive advantage through developing strategic roadmaps; defines and communicates clear strategic objectives, prioritization principles, and philosophy for business unit; leads development of product or portfolio roadmap and a 3+ year product strategy, building a business case and campaigning for funding to tackle new enhancements.
• Reviews, prioritizes, and triages initiatives and develops resourcing strategies; works with stakeholders to synchronize work, make prioritization decisions, agree on goals, prioritizes dependencies; reviews stories and epics when required, overseeing work of the scrum teams.
• Leads development of iteration and testing plans; sets overarching performance metrics to drive growth across business unit; advocates for better/more data to inform insights.
• Articulates actionable insights across broader corporation - connecting dots outside of own area of responsibility; oversees incident resolution processes; plans for scalability in processes/systems (ie. Non-functional requirements).
• Partners with risk to identify and close process gaps and risk findings; escalate risk events and/or gaps in a timely fashion. May participate in retrospectives or Quarterly Risk Forums. May also be asked to assist in testing of controls, internal audits, and/or regulatory exams.
• Gains alignment on product vision and roadmap across stakeholders and internal partners/groups

• Team Management & Coaching: Incorporates short and longer-term development goals of team members into role assignments; takes an active role in team's professional development through routine feedback, souring professional opportunities

Role Requirements

• 7+ years of experience of product management experience in Financial Services, preferably payments.
• Undergraduate or graduate degree in business or engineering or equivalent work experience.
• Product Management Skills: demonstrated product management skills including working knowledge of agile methodologies, end-to-end execution of the product development lifecycle, and stakeholder alignment.
• Demonstrated project management skills including the ability to create a project plan, planning and coordinating, organization, adaptability, and execution.
• Excellent writing and communication skills.
• Proven problem-solving skills, a robust technological background, and an understanding of business processes.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The on-target earning range is $150,000 - $180,000 per year, which includes a base salary and variable target incentive (including short-term and long-term incentives) that aligns with individual and company performance. Actual salaries will vary based on candidate's qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States - specific benefits include:

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Student Loan Repayment (below manager level only)

• Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code - Quarterly

• Recognition Program "Game Changers"

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program
• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information."

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Estimated Job Posting End Date:

04-25-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.