Medical Device Technician II - 2nd Shift

Hillrom
parental leave, paid time off, paid holidays, 401(k), employee discount
United States, New York, Skaneateles Falls
Apr 10, 2025
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. Your Role at Baxter THIS IS WHERE you build trust to achieve results! Service Technician II employees contribute to our mission of saving and sustaining lives by working as a part of the Product Service Depot team, performing preventive maintenance, troubleshooting, repair, functional testing, safety testing, software updates, technical phone support / troubleshooting, escalation assistance to technicians, and calibration of computer based and electro-mechanical medical devices. Ensuring the highest quality, individuals follow documented standard work instructions and document findings into the system of record. What You'll Be Doing: Identify through extensive testing and product knowledge when a device malfunction requires escalation. Contacts and communicates with our customers directly via phone. This interaction is required when communicating the services required to repair a device (i.e., questions about the service estimate provided). Provides technical phone support when a customer's allegation cannot be verified. Provide additional troubleshooting to better understand the failure mode. (I.e., system accessory issues or use of the device that may have contributed to the issue observed by the customer). Communicates with the customer's biomedical service technicians and third-party service centers to explain the proper servicing techniques, parts required and tooling necessary when repairing a Baxter device. What You'll Bring: Associate degree in Electronics, Computer Information/Tech or related discipline preferred. Strong troubleshooting, analytical and problem-solving experience and aptitude. Must be organized and have a keen attention to detail. Proficient with test equipment or tools such as: Digital Multimeter or Oscilloscope. Strong oral and written communication skills are preferred. You may be asked to speak publicly to a small group and on the phone or face to face with our customers. Solid understanding of Windows Operating systems (Microsoft Office, Excel and Power Point) is a plus. Ability to travel to perform on-site service is a plus. SAP Experience is beneficial. Must be able to lift 40lbs. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $51,200 to $70,400. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits \| Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.