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Healthcare Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Salem
Apr 10, 2025
Join Our Team as a Customer Service Advocate in Salem, Oregon! Are you passionate about helping others and making a difference in the healthcare industry? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we have the perfect opportunity for you! About Us: We are a leading healthcare company dedicated to providing exceptional service to our Medicare Advantage members. Our team is committed to ensuring that our members receive the best possible care and support. Position: Customer Service Advocate What You'll Do: * Provide Excellent Service: Be the friendly voice that assists our Medicare Advantage members with their coverage and claims-related questions. * Interpret Benefits: Accurately explain benefits and policy provisions for all our products, ensuring members understand their coverage. * Research & Resolve: Conduct thorough research and follow-up to resolve issues promptly and efficiently. * Professionalism: Maintain a polite and professional manner while working in a high-volume call center. * Advocate for Members: Investigate and triage customer concerns, advocating for their needs and ensuring their satisfaction. * Empathy & Support: Show empathy and provide detailed, courteous explanations to help members understand their benefits. Skills We're Looking For: * Customer Service: Strong background in customer service and support. * Technical Proficiency: Comfortable using Windows and Microsoft Office. * Call Center Experience: Previous experience in a call center environment, understanding metrics and expectations. * Phone Etiquette: Excellent phone etiquette and professional demeanor. * Problem-Solving: Ability to resolve customer service issues effectively and efficiently. * Empathy: A crucial skill for success in this role. * Healthcare Experience: Prior experience in the healthcare industry is preferred. Experience Level: * Intermediate Level Why Join Us? * Make a Difference: Help improve the lives of our Medicare Advantage members. * Dynamic Environment: Work in a fast-paced, high-volume call center. * Supportive Team: Join a team that values empathy, professionalism, and customer advocacy. Ready to take the next step in your career? Apply now and become a part of our dedicated team in Salem, Oregon! Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR. Application Deadline This position is anticipated to close on Apr 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.