Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Amarillo
Apr 11, 2025
Patient Services Specialist Amarillo 40775BR Position Description This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Major/Essential Functions Greet patients warmly and sincerely as they arrive at the clinic or call in via phone. Act as the patient's guide and advocate through the administrative details of their clinic visits. Identify and update patient information by navigating multiple computer systems and inputting accurate data. Receive all incoming calls for the clinic and distribute information accordingly. Calculate and collect payment for clinic services. Ensure patient benefits have been verified and input accurately upon check-in. Schedule patient appointments. Assist with appointment reminder calls and missed appointment service recovery. Coordinate clinic schedule information with providers and staff. Maintain a professional customer service atmosphere for patients, providers, and staff. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=888604 All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-577d211fa13f1f4299e5be82c97e2451