IT Specialist

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!

ABOUT MICROBAC

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

This role will provide Tier 1 support when needed but primarily serve as the escalation point for Tier 2/3 issues, with a strong focus on hardware support, backup and restoration management (especially for instrument PCs), IT automation, and optimizing system performance. The position is ideal for someone who wants broad exposure to IT operations, from virtualization and networking to enterprise backup solutions and security operations.

You'll be working with cutting-edge technologies, supporting mission-critical infrastructure, and gaining hands-on experience in diverse IT environments, making this an ideal role for someone looking to grow their skills and take on more advanced responsibilities.

Essential Functions:

• Deliver exceptional end-user support, ensuring a smooth and productive IT experience.
• Provide Tier 1 support when needed, while primarily serving as the escalation point for Tier 2/3 issues.
• Take ownership of IT systems, ensuring reliability, security, and performance.
• Manage and maintain backup systems for desktops, servers, and instrument PCs, ensuring seamless data restoration.
• Deploy, configure, and maintain instrument PCs, ensuring compliance with security, performance, and backup requirements.
• Troubleshoot and support hardware issues, including desktops, laptops, servers, and peripheral devices (printers, scanners, label printers).
• Diagnose and resolve hardware issues, from component failures to full system rebuilds.
• Automate IT tasks using PowerShell or similar scripting tools to improve workflows and reduce manual intervention.
• Support and maintain Windows domain environments, including Active Directory, Group Policy, and networked services.
• Monitor and manage Microsoft 365 services, including SharePoint, Defender, licensing, and email security.
• Manage and troubleshoot Intune, Entra ID (Azure AD), and Autopilot deployments (experience in these areas is a plus).
• Assist with PBX phone systems (Cisco Unified Communications, VoIP), working with vendors for issue resolution.
• Troubleshoot and resolve network-related issues, escalating major problems to the network administrator when necessary.
• Monitor and manage security operations, including vulnerability scans, endpoint protection, and compliance reporting.
• Document IT systems, backup procedures, troubleshooting steps, and asset management.
• Provide occasional on-site IT support at lab locations, ensuring operational stability of critical IT systems.
• Diagnose hardware/software faults and solve technical problems related to assigned project work. Research and propose computer hardware and software upgrades
• Create and maintain technical and self-help documentation
• Provide technical training to end-users
• Collaborate with multiple internal teams across disparate groups to resolve client support escalations.
• Set a positive example through high standards and professional conduct.
• Other duties as assigned.

Minimum Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Systems or related field.
• 5+ years of experience in system administration and desktop support in an enterprise environment.
• Strong experience with hardware support, including troubleshooting desktops, laptops, servers, and instrument PCs.
• Deep knowledge of diagnosing and solving complex hardware issues, including hardware replacements and system rebuilds.
• Experience managing and maintaining backup systems, including data restoration for instrument computers.
• Proficiency in automating IT tasks (PowerShell scripting or similar tools).
• Excellent problem-solving skills with the ability to learn quickly and adapt to new technologies.
• Self-starter with a proactive mindset, constantly looking for ways to improve IT processes.
• Familiarity with Microsoft 365 administration, including security, SharePoint, licensing, and email management.
• Experience supporting Active Directory and Group Policy administration.
• Basic network troubleshooting skills, with the ability to resolve connectivity and firewall issues.
• Outstanding communication skills, with a focus on delivering great end-user support and training.
• Manage and maintain label printers and regular desktop printers, ensuring functionality, resolving issues, and coordinating with vendors when needed.
• Willingness to travel to lab locations as needed to provide on-site IT support.

Preferred Qualifications:

• Experience with virtualization technologies.
• Familiarity with PBX phone systems.
• Experience working with a Security Operations Center (SOC), vulnerability scanning, and endpoint security.
• Strong experience in managing Microsoft 365 security and backup integrations.
• Familiarity with laboratory IT infrastructure and supporting lab-based instrument PCs.
• Working knowledge of Intune, Entra ID (Azure AD), and Autopilot (experience is a plus).

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:

• Home internet acceptable for remote computer work.
• The noise level in the work environment is usually moderate.
• This job may require travel less than 20%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.