New

Tier 3 Engineer

Vaco
$84,000.00 - $94,000.00 / yr
401(k), retirement plan
United States, Connecticut, East Hartford
Apr 11, 2025
Overview: Our client, near Glastonbury, CT is seeking a Senior IT Engineer. This is a senior-level technical role within the team, focusing on advanced problem resolution, infrastructure projects, and providing mentorship to junior staff members. Expertise in cloud and security, process improvement. Excellent communication with both clients and internal teams is a must. Key Responsibilities: Design and implement security solutions, including multi-factor authentication (MFA) from planning to deployment. Serve as the escalation point for complex technical issues, offering expert guidance to resolve tickets and client concerns. Lead cloud and on-premises migration projects, helping clients transition to cloud platforms such as Microsoft 365 while overseeing project execution. Manage network infrastructure, including firewalls, switches, and wireless access points, ensuring optimal configuration and security. Provide detailed documentation and training to both clients and internal teams, ensuring a smooth transfer of knowledge. Offer guidance and mentorship to junior staff, helping develop their technical expertise and problem-solving skills. Work closely with clients on onboarding and offboarding processes to ensure seamless transitions. Contribute to internal processes by developing and refining standard operating procedures (SOPs) for team efficiency. Actively participate in after-hours support rotations as needed. Required Skills: In-depth knowledge of Windows Server (versions up to 2025) and related systems. Expertise in virtualization platforms, including VMware and Hyper-V. Proficiency with Microsoft 365 tools such as Exchange, OneDrive, SharePoint, Azure, and migration utilities. Strong understanding of networking, including troubleshooting firewalls, VPNs, VLANs, and QoS. Familiarity with security technologies such as endpoint detection and response (EDR), managed detection and response (MDR), and antivirus solutions. Experience with VoIP systems is a plus. Job Title: Senior IT Engineer Location: Near Glastonbury, CT Salary: DOE $85,000 - $95,000 with bonuses available Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.