ACH & Wire Representative

This position will be responsible for reviewing and processing all incoming and outgoing domestic and international wire transfers and the daily processing of duties related to ACH origination, research, returns, and exceptions. This position will understand and actively ensure compliance with ACH and wire regulations and policies, and update procedures when necessary.

Review and process all incoming and outgoing domestic and international wire transfers following appropriate approval limit and department procedures.
• Analyze wire requests for suspicious transactions. Partner closely with Fraud & Financial Investigations to review, when needed.
• Work closely with Frontline, Accounting, and Treasury Management staff to resolve issues and assist with member and employee questions.
• Provide clarification for Frontline staff on proper wire transfer entry, to ensure smooth processing.
• Understands and adheres to NACHA rules and regulations.
• Understands and adheres to Regulation E regarding ACH disputes.
• Perform daily monitoring and processing of ACH origination files in a timely manner.
• Perform daily review and processing of ACH returns and exceptions in a timely manner.
• Perform ACH research as requested through cases and emails in a timely manner.
• Adhere to critical timelines when completing assigned department duties.
• Adhere to established department procedures and policies.
• Act as a resource for and answer questions from Frontline teams related to ACH and Wire processing.
• Communicate in a manner that is clear and precise when working with Frontline and other internal Departments.
• Review and identify solutions for issues impacting the member experience, including working closely with management on escalated issues.
• Identify opportunities for automation and/or process improvement to maximize productivity.
• Partner with management to drive the implementation of efficiencies and enhancements.
• Draft, review, and maintain departmental procedures, workflows, and training materials.
• Assist with assigning tasks to ensure appropriate coverage.
• Make sound decisions that consider credit union risk and the overall member experience, and surface vulnerabilities and concerns to management.
• Understand and adhere to the following Regulations: Reg E; Reg J; Reg CC; Uniform Commercial Code (UCC) Article 4A; OFAC; Bank Secrecy Act/Anti-Money Laundering (BSA/AML); Operating Circular 4, 5, and 6; Title 31 CFR Subpart B; Green Book; OCC 235; and NACHA operating Rules.
• Provide internal department coverage to maintain daily operations during periods of staff shortages and time-off.
• Provide leadership, clear guidance, and strong mentorship to ACH & Wire Representatives as needed.
• Complete a minimum of eight ACH and Wire continued education courses annually identified by management.
• Promote honest and open communication with team members and throughout the credit union.
• Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics.
• Perform other duties as assigned.

Education and Experience Requirements:

• High school diploma or equivalent applicable experience required.
• 7 years of experience working in ACH and/or Wires required.
• Accredited ACH Professional (AAP) certification preferred.
• Accredited Payments Risk (APRP) certification is preferred.
• A combination of relevant experience and education may be considered.

Required Knowledge, Skills and Abilities:

• General knowledge of credit union services and products.
• Ability to multi-task and prioritize workload based on department requirements and deadlines.
• Highly proficient in superior problem-solving and critical thinking skills.
• Highly proficient in performing specifics tasks that require close attention to detail.
• Demonstrates a high degree of accuracy when performing job duties.
• Highly proficient in communication skills, both written and verbal.
• Ability to make critical decisions autonomously when required.
• Ability to provide clear guidance and decision making to others on work direction when needed.
• Ability to prevent and resolve interpersonal conflict and miscommunications.
• Understanding of the following Regulations: Reg E; Reg J; Reg CC; Uniform Commercial Code (UCC) Article 4A; OFAC; Bank Secrecy Act/Anti-Money Laundering (BSA/AML); Operating Circular 4, 5, and 6; Title 31 CFR Subpart B; Green Book; OCC 235; and NACHA operating rules.
• Knowledge of Microsoft Office products.
• Must be able to be bonded.