Health Resources Referral Coordinator

This is a full-time, benefited position working Monday-Friday from 10:30am to 7:00pm. Must be flexible for coverage and local in San Diego.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Beckers Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

The Health Resources Referral Coordinator participates in the daily operations of 1-800-SCRIPPS Call Center. Serves as the front line and is often the first contact with customers. Provides customers with physician referrals and appointments to Scripps affiliated physicians. Provides customers with class, CPR, support group, special event and screening information and registration. Identifies caller needs and provides appropriate service referrals to departments and programs within Scripps, affiliated organizations and community partners. Promotes Scripps and its affiliated physicians and provides an excellent customer service environment so customers want to affiliate and retain their loyalty with Scripps. Utilizes complex, relational computerized physician and class database. Mails out health education and fulfillment materials about Scripps. Handles difficult customers appropriately. Provides call center services for high volume programs within Scripps. Supports the Scripps Maternal Child Health program by providing callers with information and registration of maternity classes and programs, hospital tours, breastfeeding programs and parenting classes. Works closely the Scripps Mende Well Being staff to ensure timely coordination of programs, processing of credit card transactions and cancellations of classes. Runs rosters for classes and tours. Support a variety of programs and services for Scripps Center for Integrative Medicine. Provides callers with class information, enrollment and fulfillment materials. Supports clinical trial calls and refers callers to the Wellderly study. Assists the database coordinator with physician and class information updates and supports the database management process of collecting, updating and providing information about our affiliated physicians, classes, services, programs, health screening and events.

Required Education/Experience/Specialized Skills:

• Four years experience in health care or customer service, marketing, or clerical/physician office related field.
• Excellent verbal communications and customer service skills.
• Ability to handle difficult customers appropriately.
• Ability to handle confidential information.
• Computer literacy with Windows and ability to learn and utilize complex physician referral and class registration database effectively.
• Knowledge of basic community services and ability to access resources.
• Medical terminology, managed care terminology and knowledge of physician office practices.
• Knowledge of Medicare, Medi-Cal, health plans and managed care including an understanding of how to access health care appropriately.
• FOR SPANISH SPEAKING: Fluent in the Spanish language with understanding of medical terminology (written and oral)

Preferred Education/Experience/Specialized Skills/Certification:

• Two years experience in a health care call center setting.