Director Field Service and Support Delivery

SummaryThe Director Field Service and Support Delivery is responsible for overseeing departments providing a range of support functions, including but not limited to, Field Service, Installation, Care Center & Technical Support. This role will focus on delivering solutions and services that exceed expectations to internal and external customers. This role will require extensive collaboration with key stakeholders and will greatly impact the corporations overall success. Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Collaborating with leadership to build an environment of collective responsibility and accountability.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Maintain relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Communicates and explains new directives, policies, or procedures to managers.
• Improves customer service and satisfaction through policy and procedural changes.
• Projects a positive image of the organization to employees, customers, industry, and community.

Required Knowledge & Knowledge

• Superior managerial and diplomacy skills.
• Excellent verbal and written communication skills.
• Proven ability to manage finances and budgets.
• Possess excellent interpersonal skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• In-depth knowledge of diverse business functions.
• Ability to create and implement operational processes.
• Ability to respond quickly to support customer needs.
• Ability to work under pressure in order to meet customer deadlines.
• Exceptional level of professionalism, diplomacy, and patience while working with many key stakeholders.

Supervisory Responsibilities

• 10-15 direct reports from various departments and department heads.

Travel Required

• 10% or less.

Required Education & Experience

• Masters degree in Business Administration and 5+ years experience, or a Bachelors degree in Business Administration and 10+ years experience directly managing multiple departments.
• Experience managing financial budgets inclusive of forecasting and understanding month to month financial performance.

Other DutiesPlease note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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