Sr Assoc, Client Experience

Job Summary:

This role will work on a team of software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This individual will be responsible for leading development discussion and overseeing customer's needs to strive to build and maintain strong delivery as well as ensure client expectations are successfully met.

Job Duties:

Responsibilities:

• Guides, manages and assists in multiple project-level efforts to apply, roll-out, configure various changes within multiple methodologies
• Performs gap and data analysis in support of identifying improvement opportunities
• Leads meetings, creates user stories and discovery workshops for custom IT solutions
• Conducts current state assessments of business processes and supporting systems
• Acts as liaison between change requester and software development team. Addresses development team needs efficiently and effectively; creates release timelines and plans; coaches team on solution delivery and risk mitigation
• Leads, coaches and educates the team in applying concepts and principles and staying focused on quality, predictability, flow and velocity of development
• Strong leadership skills facilitating meetings with developers by providing functional clarification and setting delivery expectations with team and client while also managing budget
• Supports the projects on-time delivery, finds and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
• Manages all time input and billing activities ensuring completion in a timely manner
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree from an accredited university, required
• Bachelor's degree related to Business or Information Technology from an accredited university, preferred

Experience:

• Three (3) or more years of solid experience leading software development teams and coaching meetings with internal teams, required
• Knowledge of the software development life cycle and demonstrate success leading multiple project teams to completion while mitigating risks, required
• Previous experience in managing scope, timeline or budget, preferred

Software:

• Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint and Outlook, required
• JIRA, Visio or any other project mapping tool, preferred

Other Knowledge, Skills & Abilities:

• A track record of managing projects within a software solutions environment
• Excellent communication skills, both written and spoken, along with strong facilitation and collaboration skills
• Excels at operating in a fast-paced technical environment
• Ability to solve problems, identify solutions, and appropriately escalate issues
• Must be open to local travel to the client site as needed

Keywords: Project Manager, Senior Business Analyst, Scrum Master, Agile, Methodology, Sprints, Facilitator, PowerPoint, PowerView, Tableau, Qlik, Balsamic, JIRA, User Experience, User Enablement, SharePoint, Net, Java, Data Visualization, Application Development, Software, Office 365, Custom Applications, Data Analytics, CRM, Cloud Strategy

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

Illinois Range: $75,000 - $110,000