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Call Center Representative - Cancer Clinic - OSC - Full Time - 8 Hour - Days

John Muir Health
United States, California, Walnut Creek
1400 Treat Boulevard (Show on map)
Apr 12, 2025
Job Description:Working within the Outpatient Specialty Center, the Call Center Representative promptly answers all incoming phone calls, addresses patient inquiries as needed, and routes calls to the appropriate person or department. Education: High School Graduate or Equivalent - Required Experience: Previous experience with heavy phone volume- Required Additional Experience: 1 year of Clerical or Front Desk experience in a Medical Office/Hospital - Preferred License/Certification: Certified Medical Assistant or Certified Administrative Medical Assistant - Preferred Epic - Proficiency must be passed within 90 days of Start Date- Required Skills: Ability to communicate effectively written and orally. Ability to deal diplomatically with all types of individuals under stressful situations. Ability to work with the public in a professional courteous manner. Basic knowledge of medical terminology. Knowledge of HIPAA and JMH patient information policies and procedures. Complies with regulations in document handling and transmission of patient information. Work Shift:08.0 - 08:30 - 17:30 No Waive (United States of America) Pay Range: $25.99 - $35.09 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it. Scheduled Weekly Hours:40