EPIC PATIENT ACCESS TRAINER

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Patient Access Trainer (Learning Analyst I) delivers personalized and/or generalized learning programs that include workflow design, training, documentation, and workshops to OCHIN members. The Learning Analyst may specialize in a particular Epic subject, training program, or organizational function and monitors the effectiveness and impact of workflows and training using individual or group performance results analyses and session feedback. Training programs may include clinical or operational workflows, Practice Management, Primary Care/Specialty, Acute Care, Behavioral Health, Dental, Revenue Cycle, Professional Billing, Hospital Billing, and/or Reporting areas. The Learning Analyst develops and maintains learning programs documentation, videos, and workflows.

Essential Duties

• Delivers interactive training that meets the learning objectives of the training program while promoting and upholding OCHIN best practices to members.
• Perform workflow validation within the OCHIN Epic System.
• Gives feedback on the training, workflows, documentation, and videos.
• May assist and contribute to new learning program design, existing program enhancements, creation of lesson plans, workflows, and training aids
• Create and maintain notifications of new or updated learning materials
• Delivers interactive training that meets the learning objectives of the training program while promoting and upholding OCHIN best practices to members.
• Facilitates workflow design sessions to discover member operational and custom workflows while promoting best practices.
• Collects data and performs an in-depth analysis of member feedback from sessions, which can include one-on-one, in-the-field, and/or virtual support sessions.
• Contribute, and/or develop new training program design, existing program enhancements, creation of lesson plans, and training aids.
• Assist members with their personal build and integration of Epic OCHIN system with Revenue Cycle, Professional Billing and Reporting areas.
• Provide an intentional balance of instructional modalities to optimize the adult learner experience (tutorials, digital interactives, user guides, audio and video scripts, story boards, navigational text, quizzes, tests, etc.)
• Create engaging, inclusive, and adaptive learning material for OCHIN team members at all levels.
• Act as a workflow resource to members and OCHIN teams
• Design and maintain courses, including identifying key learning objectives, developing interactive, scenario-based learning experiences, and knowledge checks such as quizzes and competency exams for all of Learning Division including but not limited to Install Training, Enhancement Pack/Service Pack/Client Pack.
• Develop and maintain written deliverables including step-by-step user guide documentation, facilitator guides, learner workbooks, video/audio scripts, Visio/Lucid Chart workflow mapping, and other materials all of Learning Division including but not limited to Install Training, Enhancement Pack/Service Pack/Client Pack.
• Create and maintain interactive and non-interactive video content for all the Learning Division including Install Training, Workflow demos, Enhancement Pack/Service Pack/Client Pack.
• Create and manage OCHIN's robust workflow knowledge base.
• Facilitates User Acceptance testing for new members.
• Assist and/or support the development of new learning program designs, existing program enhancements, creation of lesson plans, workflow design, and training aids.
• Assist members with their personal build and integration of Epic OCHIN system which could include clinical or operational workflows, Primary Care/Specialty integration, Clinical, Dental, Behavioral Health, Revenue Cycle, Professional Billing, Hospital Billing, and/or Reporting areas.
• Other duties as assigned

• Bachelor's or equivalent relevant combination of education and experience
• Understanding of change management skills
• Ability to travel nationally up to 50% for Install New Member Setup, User Acceptance Testing, onsite training, optimization, go live support, and member support
• Demonstrated project management skills and balancing competing priorities
• Demonstrated ability to work both collaboratively and independently to complete tasks. Base knowledge of understanding theories, tools, and methods of adult learning.
• Minimum of 1 year experience, 2 or more years of experience preferred (as follows):
• At least 6 months of experience providing training, course development, instructional design, game designing, and technical writing.
• Healthcare certification and/or experience with Electronic Health Records (EHR) or Inpatient in a clinical or hospital setting is preferred.
• Certification or Proficiency in Cadence, Prelude, Grand Central, HIM or Identity is highly desired, and experience as a Credentialed Trainer for Cadence, Prelude or Grand Central is required, the ideal candidate will have experience in all patient access areas.
• 1+ years' experience preferred in Instructional Design to include: LMS architecture and deployment experience in a corporate environment, Conceptualizing, editing, and creating virtual learning or a related content for adult learners, Experience in a post-production continuous improvement environment with industry knowledge of standard workflows and content organization.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for the position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace.
• Travel required up to 50% nationally for on-site Go Live support based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/team/careers/

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum ($70,214) to midpoint ($87,767), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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