patient services associate

Thomas Jefferson University & Jefferson Health
United States, Pennsylvania, Philadelphia
Apr 14, 2025
Job Details Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required. Essential Functions: Patient service representative is a patient facing role. Utilizing Phreesia for registration for each of the patients to update information, insurance, and sign consent forms. Ensures adequate supplies/materials are stocked and maintained in inventory for office/clinical use. Collect demographic and insurance information to complete registration in addition to collection of copays. Arriving and tracking patients through Centricity. Authorizations and Referrals if needed per Study. Making sure all information matches the test being performed. Utilize Navient, Promise, Ipass, Peer portal, and Availity to preform insurance verification eligibility. Comply with all Hospital/Department procedures and HIPPA policies. Transferring call the correct departments. Job Description* Education: Required High School Diploma or GED, Associates degree in healthcare or business administration preferred AND Experience: Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement. Work Shift Workday Evening (United States of America) Worker Sub Type Regular Primary Location Address 5501 Old York Road, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.