Summer Intern- Member Experience Researcher

Langley Federal Credit Union
United States, Virginia, Newport News
Apr 16, 2025
Description Langley Federal Credit Union has proudly served members since 1936, offering financial solutions to help individuals and families reach their goals. This summer, we're excited to launch our first 10-week Summer 2025 Internship Program-an opportunity for motivated college juniors and seniors to gain hands-on experience in the financial industry. Full Time (40 hours/week) attendance will be required, on site in Newport News, VA, from Monday June 2 - Friday August 8. Why Intern with Langley Federal Credit Union? Work on meaningful projects, collaborate with experienced professionals in a learning-rich environment. Interns are welcomed as part of the team, with a focus on inclusion, respect, and belonging. Gain real-world experience in the financial services industry with a respected credit union. Develop skills and build a network in a supportive, team-oriented environment. Provided networking and professional development opportunities. Internship Overview The Member Experience Intern will be a detail-oriented and analytical individual who will assist in reviewing and analyzing member feedback from various channels, including cases, surveys, reviews, and social media. You will work with data on Primary Checking members, identifying patterns and providing insights into the behavior of members who use Langley intermittently as their primary financial institution. This role involves sifting through large volumes of data, identifying key trends, and presenting findings that will help enhance the overall member experience and guide improvements in service delivery. Responsibilities Review and analyze member feedback from all channels, identifying common themes, trends, and areas of concern. Review and analyze data on primary checking members, identifying behaviors that cause a swing in participation from month to month. Distinguish between qualitative and quantitative insights, summarizing key takeaways. Highlight both positive feedback and areas needing improvement to support decision-making. Create reports, data visualizations, and summaries to effectively communicate findings to stakeholders. Collaborate with teams across the organization, providing insights that can drive process improvements and member engagement strategies. Assist in refining survey questions or methodologies to improve data collection and analysis. Qualifications Currently pursuing or recently completed a degree in Data Analytics, Business, Marketing, Sociology, Statistics, or a related field. Required. Experience with Microsoft Excel, Google Sheets, or data visualization tools (e.g., Tableau, Power BI) is required. Apply Today! Interested candidates should submit the following materials: Resume Optional: Transcript or additional supporting materials Submit Application on Langley's Career Site: Summer intern- Member Experience Researcher \| Current Opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)