Senior Financial Counselor

The Senior Financial Counselor functions as a group leader by following up on routing and special patient cases. In addition to the functions of the Financial Resource Advisor, the Senior FRA assists the Supervisor with day-to-day operational aspects of the department and completes assigned projects.

• Takes a lead role and acts as a mentor, resource and consultant regarding account issues.

• Participates in special projects, as requested, and provides feedback to leadership in the development, implementation and review of policies/procedures/guidelines and department processes.

• Assists in the orientation and training of new employees.

• Conducts in-person interviews and consults with patients and their families to resolve financial barriers including, but not limited to, postponement of elective services. This may also include travel to multiple locations or home visits.

• Acts as the liaison between the patient and intake, registration or clinical staff, as well as outside organizations, on matters related to assisting the patient with securing a funding source, including but not limited to Medicaid, Medicare, auto, workers' compensation, COBRA, crime victims' compensation, access to insurance exchange, liability coverage and grants.

• Participates in continuing education in order to stay current on relevant patient funding sources and other industry trends.

• Responds to patient inquiries and provides on-site consultation and support as a liaison for billing, collections and denials management questions as needed. This may include collecting patient deposits or setting up payment arrangements and acting as the liaison between the price estimator and the patient.

• Evaluates and is the decision maker for charity care including Propensity to Pay, completion of Financial Assistance applications and other related materials, forms or documentation.

Required

• High School Diploma or equivalent

• 5 years of relevant experience health care revenue cycle or equivalent, health care billing, customer service, medical billing/third party payers, patient registration, collections, medical terminology, insurance verification, transplant financial counselling

Preferred

• Associates Degree in Customer Service, Health Services, Health Care Administration, Information Technology, Business or Accounting
• CRT-Application Counselor (CAC) - CMC Centers for Medicare & Medicaid Services 60 Days

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.