New

Service Desk Analyst

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan

Apr 22, 2025
There's currently a Service Desk Analyst opportunity available with our client in Golden Valley, MN. This position will be 100% on-site in Golden Valley, MN and will start as a 6 month contract to hire. The client is looking for someone with great customer service skills and exposure to the Top Skills below. Feel free to apply if you'd like to learn more. Top Skills * 2 - 3 years of phone support experience in a corporate environment * Experience supporting Mobile Devices and iPad or tablets * Experience with Win 10 and Active Directory Additional experience that would be a plus: * Experience with Win 10 as they will be moving to it (80% there currently) * O365 experience * Experience with Service Now Description This desk is a level 1 to 1.5. You will resolve about 60-65% of their calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm. A. Answer calls into the service desk and provide quality customer service to resolve issues B. Log all incidents and requests in the ITS incident management system C. Provide general setup and troubleshooting on computer hardware and software D. Ensure all communication and escalation processes are followed E. Develop and maintain a thorough understanding of the customer's business process F. Participate in special assignments and projects as requested, which may include; 1. Validating software setup/configuration instructions 2. Participating in ITS projects 3. Account setups and administration 4. Printer setups 5. Security access administration KEY SKILL REQUIREMENTS A. Excellent troubleshooting and organization skills B. Professional, detail oriented team player C. Ability to provide a high level of customer service in an dynamic environment D. Thorough knowledge of Office 365, and other office software and equipment E. Strong teamwork orientation F. Positive attitude and professional customer service skills G. Strong analytical, problem solving skills H. Strong interpersonal and communication skills KEY SKILL PREFERENCES A. Open to change based on diverse input and feedback B. Effectively work with those of diverse backgrounds and organizational levels C. Adaptive, effective communication and active listening skills D. Strong cross-cultural relationship building and influencing at all organizational levels EDUCATION AND EXPERIENCE REQUIREMENTS A. Minimum of 1-3 years' experience in related field B. Previous experience supporting Office 365 suite of applications C. Completion of A+ Certification preferred but not required ORGANIZATIONAL RESPONSIBILITY A. All team members are expected to be in alignment with and contribute to the company values and ethical standards as stated in the company Code of Ethics and Business Conduct. B. All team members are responsible to understand and abide by the procedures and practices outlined in the company Operations Manual. C. All team members are responsible for supporting an inclusive work environment and all affirmative action and employment related goals and requirements. D. All team members are expected to demonstrate the following characteristics: 1. Cooperate with others when in a team environment 2. Accept direction from supervisors 3. Follow work rules and procedures 4. Punctual and consistent attendance 5. Accept constructive feedback Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Golden Valley,MN. Application Deadline This position is anticipated to close on Apr 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.