Help Desk Technician

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Kernersville
May 08, 2025
Description Seeking someone with experience of over 5 years working within Tier 1-Tier 3 Help Desk Support. Responsibilities include: taking tickets and ability to troubleshoot any issue: mapping printers, password resets, troubleshoot MS app support issues, etc. Perform Root Cause Analysis, not just receive and escalate. Experience utilizing Excel to create reporting and troubleshooting MAC devices. Responsibilities: * Support of factory floor systems * Assist Help Desk Systems Analyst * Network infrastructure support and maintenance * Equipment procurement * Tablet / laptop / workstation / thin client imaging and deployment * Information Systems asset management * Assist in departmental internal audits * Various project assignments as needed Required Skills and Experience: * Associates degree in Information Systems related field or comparable certifications required * Bachelor's degree in Information Systems related field preferred * 5+ years relevant Information Systems experience * 2+ years help desk analyst or related customer service experience * 2+ years networking / troubleshooting networks / telecommunication issues * Experience with Microsoft Office applications * Excellent work ethic * Strong project management, organizational, and time management skills * Outstanding troubleshooting skills * Customer service focused **Long term contract Will not look to interview until start of June** Skills Help desk support, Active directory, Ticketing system, Customer service, Help desk, Servicenow, Office 365 Top Skills Details Help desk support,Active directory,Ticketing system,Customer service,Help desk,Servicenow,Office 365 Additional Skills & Qualifications Customer service Technical mindset Ability to work on a team Ability to pick up things quickly with high initiative. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kernersville,NC. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.