Desktop Support Analyst

TEKsystems
$23.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
May 08, 2025
Description We are seeking a skilled Desktop Support Analyst in Madison, WI. This role is integral to ensuring our employees' technical needs are met efficiently and effectively. The Desktop Support Analyst will be responsible for troubleshooting and resolving computer support issues, escalating problems when necessary, configuring, maintaining, and deploying desktops, and managing group policies (GPOs). The position requires adherence to established technical and procedural processes. Key Responsibilities: * Provide comprehensive support for desktop technologies, utilizing system management tools and various software services. * Troubleshoot and resolve computer support issues, escalating complex problems as needed. * Configure, maintain, and deploy desktops and related group policies (GPOs). * Provision devices for new users, including laptops and mobile devices. * Deliver support in a complex, professional technical environment, serving leadership, IT managers, and staff across the organization. * Operate independently while also collaborating closely with the help desk team. Required Experience: * Minimum of 4 years of experience in desktop technology, including: * Desktop operating systems (Windows 10 in an Enterprise environment) * Desktop applications and hardware * Standard troubleshooting methodologies Preferred Experience: * Strong written and verbal communication skills for responding to internal IT support tickets. * Knowledge of printing and other supported wireless devices and peripherals. * Experience with PowerShell scripting. * Familiarity with IT Service Management (ITSM) tools. Skills: * Proficiency in Windows operating systems * End-user support * Hardware troubleshooting Pay and Benefits The pay range for this position is $23.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Madison,WI. Application Deadline This position is anticipated to close on May 14, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.