IT Technician

TEKsystems
$75,000.00 - $90,000.00 / yr
United States, Massachusetts, Boston
May 08, 2025
We are looking to hire a skilled IT Support Technician to join our team in Boston, MA! The ideal candidate will have experience providing technical support, troubleshooting hardware and software issues, and assisting with device setup and configuration. This role is essential in maintaining the firm's IT infrastructure and ensuring smooth operations for employees. Key Responsibilities: * Install and configure hardware and software. * Provide technical support and resolve service issues, including network connectivity, hardware failures, and software troubleshooting. * Image computers and install necessary post-image software. * Manage hardware inventory and assist with rollouts and upgrades. * Handle employee onboarding/offboarding, including equipment setup and training. * Monitor and respond to support tickets, ensuring efficient resolution and documentation. * Perform meeting setups for video conferences, presentations, and network connectivity. * Offer after-hours support during on-call rotations and emergency situations. * Assist Level 3 teams with specialized processes. Qualifications: * High school diploma required. * Minimum 2 years of experience in IT support, troubleshooting hardware/software, and installing PC and peripherals. * Strong knowledge of Windows 10, Office 365, Intune, Active Directory, and network communication concepts. * Excellent communication skills with the ability to convey technical information effectively. * Strong organizational skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Skills: Windows 10 \| Office 365 \| Intune \| Technical Support \| Customer Service \| Active Directory \| Hardware \| Troubleshooting This role requires flexibility to work overtime, including nights and weekends, and serve as essential personnel during emergencies or inclement weather. Pay and Benefits The pay range for this position is $75000.00 - $90000.00/yr. Benefits provided upon offer Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.