New 
Senior Service Engineer - CTJ - Poly
 Microsoft | |
 United States, Virginia, Reston | |
 May 18, 2025 | |
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OverviewMicrosoft has an exciting opportunity for a Senior Service Engineer to join the Azure Silver and Sovereign Team as part of the Cloud Transfer Service (CTS) team. The Azure Cloud Transfer Service enables secure access and transfer between enclaves and supports other transfer and access types enabling a wide set of capabilities within highly regulated industries. We welcome you to meet the team and learn about the complex challenges you can solve with us!We are looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across clouds. Our team works across all facets of isolated system engineering but is deeply involved in the following areas: service automation and reliability improvements, software development, network architecting and implementation, and cloud engineering. We need you to help us overcome these challenges. In this role, you will have the opportunity to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. The systems you support will be required to meet the security policy and assurance requirements of both public and private sector customers.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings. Demonstrates expertise in service and/or system design, interactions between technology layers and components, functions of physical infrastructure (networking and servers) and cloud-based infrastructure, and dependencies at scale. Contributes to improving service architecture and design of a hybrid (physical and cloud-based) service through automation, software development, and networking with minimal guidance. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers. Monitors and acts on telemetry data and performs analyses to identify patterns that reveal errors and unexpected problems that are affecting the system's availability, reliability, performance, and/or efficiency, with minimal guidance. Develops scripting and/or automation used in monitoring based on observations and experience.Implements reliable, scalable, and high-performance solutions including software development, scripting, networking, automation, and hybrid deployments across teams through owning implementation and maintaining quality with minimal guidance. Learns and adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts. Works with security, privacy, and compliance teams to identify and address issues relevant to their services with minimal guidance. Stays current in knowledge and expertise as technology landscape evolves specifically as that technology relates to Cloud networking, physical networking, automation, and Linux. Contributes to the adoption of new solutions. Proactively seeks opportunities to learn and receive feedback. Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams. | |