Visitor Experience Specialist (7551U) - #78297

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

One of the nation's leading university museums, the University of California, Berkeley Art Museum and Pacific Film Archive (BAMPFA) is a forum for cultural experiences that transform individuals and advance the local, national, and global discourse on art and film. As the premier visual arts venue at the top U.S. public research university, BAMPFA is uniquely dedicated to art and film in equal measure, presenting more than four hundred film screenings, dozens of public programs, and more than fifteen exhibitions annually. BAMPFA takes a contemporary and critical perspective on its wide-ranging collections.

Position Summary

BAMPFA's Visitor Experience Specialist is an energetic, dependable frontline operations and marketing associate. The Visitor Experience Specialist will directly interact with BAMPFA's diverse visitors, customers, and members. This Visitor Experience Specialist position entails general operational support for BAMPFA's front line ticketing, store, and patron interface and has a specific focus on retail operations. The Visitor Experience Specialist processes transactions, assists with inventory management and merchandising, works extensively with BAMPFA's student staff, and plays a vital role in making the visitor experience a positive one. Top-notch marketing and customer service skills are a must, as is the ability to quickly gain facility with multiple systems and thrive in a fast-paced environment.

Application Review Date

The First Review Date for this job is: 06/11/2025.

Responsibilities

• Ensures excellent customer service by answering questions, providing detailed information, explaining basic products and services and researching and resolving non-complex problems at the BAMPFA Admissions Desk and Store.
• Assists with creation and implementation of tools to drive sales of BAMPFA store merchandise, and to enhance organizational image and impact.
• Develops and distributes comprehensive monthly analytics reports using visitor data to inform museum stakeholders.
• Provides customized analyses and in-depth insights upon request to support strategic decision-making.
• Performs opening and closing duties.
• Facilitates correct processing of financial transactions and daily closing reports for Visitor Experience and the BAMPFA Store.
• Provides accounting support including point of sale and account reconciliation as needed.
• Assists with training and supervision of student employees.
• Creates marketing copy for social media to promote product sales.
• Works closely with Marketing Specialist 3 in capture, promotion, and marketing.
• Assists with conception and implementation of merchandising and marketing strategies for store branding, sales and institutional identity.
• Assists with store inventory ordering, management, receiving and merchandising and researches and secures copyright and other legal clearances for merchandise, etc. keeping senior management informed as necessary.
• Other duties as assigned.

Required Qualifications

• Ability to work weekends (Saturdays AND Sundays) and evenings.
• Solid knowledge of marketing principles, concepts, strategies and best practices.
• Solid knowledge of marketing and selling retail products and services.
• Institutional knowledge and understanding of BAMPFA and the campus including its achievements, mission, programs, vision, goals, objectives and infrastructure.
• Knowledge of customer service standards / procedures.
• Organizational skills and skills in file creation, maintenance and management.
• Written, verbal, and interpersonal communication skills.
• Associate's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Institutional knowledge and understanding and/or can quickly learn of BAMPFA and the campus including its achievements, mission, programs, vision, goals, objectives and infrastructure.
• Background and/or interest in Art and Film.

Salary & Benefits

This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid biweekly at an hourly rate and is eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $29.31 - $31.00.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

• This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the Employee's Name and Berkeley E-mail address in the Specific Referral Source field. Please enter only one name and email.