Manager, Customer Engagement & Strategy

Responsible for overseeing development and implementation of strategies to ensure a seamless onboarding experience for customers involving closely collaborating with internal teams/external partners to guarantee effective clearance and product services. The primary focus is fostering key relationships, within the organization and with customers to better understand their needs and create a positive experience with our services. This includes streamlining onboarding processes to ensure they are efficient, effective, and aligned with our customers' expectations.

• Strong focus and collaboration capabilities to work with cross functional teams (e.g. Sales, Marketing, Regulatory, and Legal) to implement the best practices

• Manage/coordinate all aspects of customer onboarding activities with various levels of risk/complexity within a variety of scopes, across multiple divisions

• Establish partnerships with Sales/Marketing departments to identify opportunities to better address our customers' needs

• Works directly with FedEx product ownersto efficiently respond to new business inquiries, and facilitate managing new customer setup

• Support regional/sector QA and Regulatory Compliance initiatives, as required

• Provides support for and participates in the design, development, implementation, and follow-up projects related to customer experience and on-boarding

• Act as a liaison between management/operations to improve areas of compliance and customer experience

• Consistently demonstrates a high degree of leadership and maintains professional working relationships in all internal/customer interactions

• Lead and support cross functional continuous improvement projects/continuous improvement activities/workshops

• Ensure customer service and business standard requirements are met daily

• Support global IT systems development, process improvement, to ensure compliance with regulations/requirements

Minimum Education:

• Bachelor's degree or equivalent experience

Minimum Experience:

• Five (5) years of relevant experience and one (1) year of management/leadership experience

• CCS and/or Brokers license (preferred)

• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

• Strong basic management, human relations and communication (written/verbal) skills

• General knowledge of safety awareness within an operational division

• Organizational Skills

• Interpersonal skills

• Problem Solving Skills

• Handle time sensitive work

• Detail oriented

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.