Corporate and Workplace Solutions, On-Site Solutions - Facilities Property Management Associate

Who We Are

Corporate and Workplace Solutions provides solutions supporting the operations of the firm to maximize the efficiency and productivity of our people. Our services touch every single person at the firm, right down to when our people flash their IDs to come into the building, to the physical building, to the chair they're sitting in, to when they go down to the cafeteria. The remit of our team is to make sure every single one of those things is done in a professional and safe manner where people feel very connected to the organization. We strive to build great work solutions and experiences.

How We're Organized

Corporate and Workplace Solutions includes the following pillars: Workplace Experience, the Office of Global Security, Regional Office Leadership and Chief Operating Officer, which includes CWS Engineering.

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, Document Management and Ground Transportation), Events, Client & Production Engineering, Real Estate Strategy, Real Estate Development, and Capital Management.
• The Office of Global Security: Manages and implements arrangements for the protection of the firm's personnel, physical security, fire safety and crisis management. Departments also include Risk and Health & Safety.
• Regional Office Leadership: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics.

OUR IMPACT

Property Management is responsible for managing the day-to-day operation of the firms owned and leased real estate assets across the Americas. In addition to managing the operation of existing assets, the team is also focused on enhancing workplace experience, service delivery, process development and reviewing architectural and FF&E design standards in support of new assets. The team works closely with the balance of On-Site Solutions, Environmental and Social Governance (ESG), Real Estate Development and Planning teams to deliver solutions that maximize the efficiency and productivity of our people.

HOW YOU WILL FULFILL YOUR POTENTIAL

This position reports to the Americas Co-Head of Facilities / Americas Head of Property Management and will be responsible for management and oversite of the following:

• Develop and maintain relationships with key client stakeholders at multiple levels within the organization.
• Interact with key OSS stakeholders and clients on timely issue resolution and operational improvements.
• Work with regional and global teams to establish and review property management functions and implement cost effective strategies to meet the firm's business objectives.
• Primary responsibility for evaluating and communicating any risk with potential to impact facility operations resulting from external or internal events and ensure that appropriate resources and processes are utilized to mitigate risk of business interruption.
• Manage the onsite vendor(s) providing property management services ensuring that all work is performed in accordance with the firm's policies.
• Analyze contract provisions and requirements to ensure contracts are executed in accordance with outlined service level agreements.
• Develop and manage the annual operations and capital budgets for all facilities relating to property management services.
• Work with the Real Estate Development team in developing property management design and construction standards that provide the basis of requirements for consultants, vendors, and internal stakeholders.
• Act as the Facilities team representative & stakeholder for FF&E requirements for all new construction and expansion activity.
• Participate in real estate planning, design, development and execution of capital projects, including drawing reviews, and selection of sustainable FF&E assets.
• Monitor and analyze key performance indicators to track operational performance and implement corrective actions.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

Basic Qualifications

• Bachelor's Degree
• Minimum of 5 years of relevant Property / Facilities Management experience in facilities operations
• 5+ years managing and developing a team.
• Strong vendor management and client engagement skills
• Innovative mindset that is acutely focused on improving the workplace experience.
• Ability to write reports, develop presentations, and communicate concepts to management personnel is essential.
• Strong communication skills
• Proficient with the suite of Microsoft Office software
• Strong communication and interpersonal skills.
• Detail oriented and highly organized.
• Strong customer service skills.
• Skilled in time management and the ability to prioritize tasks.
• Excellent critical thinking and problem-solving skills.