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Program Manager - Client Projects

Toshiba Global Commerce Solutions
life insurance, 401(k)
United States, North Carolina
3901 South Miami Boulevard (Show on map)
Jun 03, 2025
Toshiba Global Commerce Solutions is seeking a Program Manager - Client Projects (PgM). The PgM will be responsible for overseeing the end-to-end delivery of complex client-facing solutions, ensuring alignment between customer requirements, product strategy, and technical execution. This role bridges the gap between customer-facing teams, technical teams, and executive leadership to deliver high-quality, on-time solutions that meet both client and organizational goals. The PgM will drive cross-functional coordination, mitigate risks, and ensure that projects stay within scope, budget, and timeline while maintaining high-quality standards across all phases of development. The role requires extensive customer interaction and up to 30% travel. Responsibilities: Program Delivery & Execution: Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements. Manage risks, dependencies, milestones, and deliverables across multiple projects. Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs. Cross-Functional Alignment & Collaboration: Align product requirements and technical architecture into cohesive project plans, ensuring smooth collaboration across engineering, product, and business teams. Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables. Technical Oversight & Leadership: Provide leadership and guidance to technical project managers (TPMs) and cross-functional teams, driving program outcomes and ensuring technical excellence. Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints. Drive root cause analysis for defects and lead corrective actions to prevent future issues. Client Engagement & Satisfaction: Engage directly with clients to define project scope, gather requirements, and set expectations. Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes. Proactively address any client concerns and deliver solutions that exceed client expectations. Process Improvement & Tools: Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness. Ensure consistent use of project management tools (e.g., Jira, Confluence, MS Project) to track progress, manage risks, and maintain quality throughout the project lifecycle. Program Strategy & Reporting: Define and track key performance indicators (KPIs) to measure the success of programs. Provide executive-level status updates, highlighting progress, risks, and mitigation strategies. Lead retrospective reviews and promote a culture of continuous improvement across teams. Mentorship & Team Development: Mentor junior TPMs and other team members, fostering leadership skills and encouraging professional growth within the program management practice. Promote a culture of ownership, accountability, and collaboration across all teams involved in the program. Required Skills & Experience: Bachelor's degree in a technical field or equivalent combination of education and experience. 12+ years of experience in program and project management, with at least 7 years of experience managing client-facing technical solutions. Proven experience in retail technology, Point of Sale (POS) systems, or custom software delivery. Strong technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies. PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more. Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools. Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction. Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams. Customer-facing experience with proven ability to translate client requirements into executable plans. Results-driven, with a focus on delivering high-quality solutions within scope, time, and budget. Success Metrics: Effective program delivery, with adherence to key milestones and client satisfaction. Achievement of KPIs related to program success, including delivery timelines, budget adherence, and quality outcomes. Continuous improvement in team processes, leading to enhanced efficiency, fewer defects, and faster delivery times. This role is essential for driving successful client projects that require a balance of technical expertise, customer relationship management, and program leadership. The PgM will be a key player in delivering scalable, high-quality solutions while ensuring that client needs are met and exceeded. ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. DIVERSITY, EQUITY & INCLUSION We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)