Client Experience Consultant

What is the opportunity?

The Client Experience Consultant (CEC) is responsible for delivering comprehensive account servicing in a team-based model for RBC Advantage clients. The CEC will provide sales support, facilitate securities transactions, and deliver financial education, primarily in response to inbound calls. In addition, representatives will identify sales opportunities during conversations with clients and look to establish account review/needs based meetings with an RBC Advantage Financial Advisor.

What will you do?

• Responding tointernal/external clientinquiries and delivering appropriate information or referring to appropriate function or people.
• Educating customers on the usage of products/services of RBC Wealth Managementand on additional available benefits and services.
• Handling inbound calls from customers, answering inquiries and providingaccurate information to customers.
• Responding to customer inquiries and providing a speedy and thorough resolution to customer needs.
• Be initial contact for RBC Advantage Wealth Management client inquiries, look to set client account reviewappointments with and RBC Advantage Financial Advisor.

What do you need to succeed?

Must-have

• College degree or equivalent work experience
• 3+ years financial services experience
• Knowledge of investments, the markets and regulatory policies and procedures
• Series 7, Series 66 or ability to obtain within 120 days of hire

Nice-to-have

• Strong verbal and written communication skills
• Strong inter-personal skills with that ability to build relationships and work effectively with a wide range of personal styles
• Analytical, problem-solving and computer skills (Excel, Internet Explorer, Word, Outlook)
• Ability to work effectively in a fast-paced, time-sensitive environment, managing multiple demands and competing priorities

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $50,000 - $85,000, depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

- Drives RBC's high performance culture

- Enables collective achievement of our strategic goals

- Generates sustainable shareholder returns and above market shareholder value

#LI-SM3

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.