Technology Assistant

SUMMARY:

SNF is seeking a Technology Assistant for our Information Technology Department. The Technology Assistant will report to the Information Technology Manager. This position will assist in assigning helpdesk tickets, ordering office technology equipment, and setting up and provisioning cellphones.

LOCATION: Riceboro, GA

RESPONSIBILITIES:

• Review helpdesk tickets in ServiceDeskPlus and assign them to the appropriate technicians
• Answers basic status inquiries and provides necessary follow-up for end users
• Ensures the right stock of equipment and that proper labels and tags are displayed
• Assists with the issuing of loaner equipment, including laptops, MiFis, and other devices
• Provides users with basic/standard auxiliary equipment, including cords, speakers, webcams, etc., upon request.
• Ensures completion of Technology Forms, including Acknowledgment Receipt, Computer Policy, etc.
• Order cell phones and provision for end users
• Assist with assigning licenses for products to end users
• Key in purchase order requests and follow up with vendors as needed
• Assist end users with resetting passwords
• Assist with software renewal requests
• Administrative duties as assigned

• High School Diploma Required. Associates or related coursework in Information Technology a plus
• 1-3 years of experience in an administrative, customer service, or help desk role
• Strong verbal and written communication skills
• Must possess basic to intermediate computer skills to assist end users.
• Excellent attention to detail and data entry skills
• Ability to multitask and prioritize tasks
• Must have the ability to lift 10- 20 lbs

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

*LI-SNF

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