New

Field Service Management Support Admin

TEKsystems
$30.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan

Jun 18, 2025
There's currently an FSM Support Admin position available in New Brighton, MN. This will be a hybrid position in New Brighton, MN. Message from Manager: "Key critical that this individual has experience troubleshooting Applications to support users/employees in the field. For example, this application in scope would be used by a lot of their construction team to log jobs. They own any tickets tied to it as well as maximizing the applications uptime." Feel free to apply if you're interested in learning more! Description Essential Duties and Responsibilities: This position will support ongoing efforts and various one-time initiatives for company Business Systems, specifically for the Field Service Management system that serves multiple operating companies (Op Cos). This role is responsible for technical solutioning for the Inspection & Service Operations team to meet business requirements. They will provide technical oversight to support the SaaS-based FSM solutions. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems. This role is critical to our commitment to the central premise...ensuring quality is top of mind when we release our solutions to our men and women in the field and branch teams. Responsibilities include: * Respond to and resolve service incidents reported by Operating Companies and other IT workstreams * Document incident resolution by creating Knowledge articles that can improve ticket resolution rates by 1st level of support * Support the Operating Companies and other IT workstreams to solve more complex use cases brought forth by end users for resolution through the Support ticket system * Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams * Collaborate with stakeholders to solution tickets and determine root causes, including end-user retraining, developing training tools, process reevaluation, or changes to the software * Ensures solutions, configurations, and processes are sustainable and scalable * Support testing and QA/QC efforts to verify functionality through proven test scripts * Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops Work Experience Requirements: * BS/BA in field related to computer science, information technology, business or other relevant business application is preferred but less significant than other requirements listed. * Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making * Excellent communication and interpersonal skills * Exceptional time management and organizational skills * Strong character, ethics, commitment, and reliability * Proficient in Microsoft Suite Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in New Brighton,MN. Application Deadline This position is anticipated to close on Jun 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.