Systems Administrator / Trainer

Position Title: Systems Administrator / Trainer

Division: Advancia Aeronautics

Location: San Antonio, Texas

Position Summary

Provide Electronic Health Record (EHR) training to all end-users including but not limited to the following personnel: functional, technical, administrative, and help desk on the Theater Medical Information Programs-Air Force (TMIP-AF) suite of applications

Essential Duties & Responsibilities

• Ensure TMIP AF end-users and members identified as "train the trainer" students obtain the skill sets necessary to utilize Air Force Specialty Code-specific TMIP AF applications with proficiency to deploy

• Provides hardware and applications front-line support for Air Force Operational Medicine Information Systems (AFOMIS) (TMIP AF EHRs) especially concentrated on systems support for AHLTA-T and TC2, support for deployed systems administrators, various network services, software systems engineering and/or applications to restore service and/or identify core problems for all AF Medical Service (AFMS) sites

• Responsible for maintaining acceptable levels of customer satisfaction for Major Command (MAJCOM) customers and deployed systems administrators; maintain the ability to understand and support engineering to resolve Tier 1, Tier 2 and at least a basic understanding of Tier 3 (e.g., Oracle database) support issues

• Participates in new application rollouts, testing and special AFOMIS projects as needed; may also support the training of active duty systems administrators and will be required to routinely provide 24/7/365 help desk support for deployed systems administrators

• Provides technical AFOMIS (TMIP AF EHRs) software support by performing installation, repair, and preventative maintenance, deployed sustainment of all deployed computer and related software/hardware; provide troubleshooting for software and hardware failures and identifies network problems when related to user desktop computers and system administrator servers in deployed locations

• Provide support to include recognition, research, isolation, resolution, and follow-up steps; screens, refers, and diagnoses internal inquiries and issues as they relate to maintenance of end-user devices, software, hardware, and firmware utilizing experience and understanding of AFOMIS and MHS clinical systems, environments, storage and all EHR applications

• Assist all end-users with EHR training requirements, questions, problems and requests for supported software and hardware computing platforms in person, via phone, or email

• Perform "other duties as assigned" by the government deemed necessary for program success

Education & Experience Requirements

• Must have at least 3-5 years of experience managing DoD and/or AFMS Healthcare Information Technology Programs, preferably TMIP AF applications (AHLTA-T, TC2, DCAM, TMDS and MSAT) and preferably while serving on active duty in the AF; experience and proficiency with all MS Office applications, simple project management software, and familiarity with War Reserve Materiel (WRM) and AF network operations preferred

• Proven experience at working independently, with combination of system administrator skills, certifications, and experience using TMIP AF products as a clinical end-user preferred

• Bachelor's degree in Computer Science, Information Systems, or a related field, however, demonstrated equivalent information technology experience may be substituted if member meets program management and technical requirements. COMPTIA Security Plus desired.

• Security clearance eligibility required: SECRET

Working Conditions/Working Environment/Physical Demands

• Some walking and standing required. Ability to lift and carry equipment (i.e. books, tools) weighing approximately 10-15 pounds.

• Most of the work is performed in-doors

• Work in the occupation involves making repetitive motions more than 1/3 of the time

• Requires standing for periodically

• Must be able to stand, stoop, kneel and bend

• Travel is required.

Advancia Aeronautics, LLC is an equal opportunity employer. Advancia Aeronautics, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.