Protective Coatings Technical Manager - Pittsburgh Paints Company

As a Protective Coatings Technical Manager, you will support all channels of distribution within Pittsburgh Paints Company including company-owned stores, Independent Dealers, and Home Centers (The Home Depot, Walmart, Menards, etc.). Internal and external customer requests range from product recommendations to trending and analysis, extended warranties, complaint resolution, and in-depth failure analysis. These requests are received daily via telephone, email, social media, fax and standard mail.

Do you have the expertise to help customers run their operations better? If so, read on!

Key Responsibilities:

• Provide on-site and remote technical support for proper selection, application, and performance of protective coatings.

• Assess customer needs and recommend appropriate coating solutions tailor to their industry and application requirements.

• Conduct inspections to ensure compliance with specifications, standards and performance expectations.

• Deliver training sessions to contractors, applicators, and end-users on coating application techniques, safety protocols, and product features

• Develop and present technical documentation, application guides, and troubleshooting tips

• Assist in evaluating coating performance, including adhesion, durability and environmental resistance

• Investigate and resolve coating failures or complaints by conducting root cause analysis and implementing corrective actions

• Manage Field Technical Service Representatives and protective product warranty process

• Build and maintain strong relationships with customers, contractors, and distributors by providing exceptional service and technical expertise

• Prepare detailed reports on service activities, customer feedback, and technical issues for management review

Qualifications:

• Bachelor's Degree in any field, or significant paint-related work experience in lieu of a degree, and 5+ years of proven track record in a technical, analytical or similar role.

• Data Analytic skills including critical thinking, data visualization and presentation skills, in addition to, Project Management training, NACE, SSPC, or MPI certifications are highly desired.

• Previous experience/knowledge in coatings, including residential, commercial, and high-performance systems, or architectural coatings sales or field experience, would also be highly regarded.

If you are outstanding with customers and enjoy focusing on business growth and opportunity, then we want to hear from you!

Mzdove rozpti a benefity spolenosti PPG se mohou liit v zavislosti na lokalit, co nam umouje konkurenceschopn odmovat zamstnance na rznych geografickych trzich. Spolenost PPG pi rozhodovani o odmovani zohleduje nkolik faktor, mimo jine dovednosti, zkuenosti a koleni, kvalifikaci a vzdlani, licence a certifikace a dali poteby organizace. Mohou platit i jine pobidky.

Nae programy zamstnaneckych vyhod jsou navreny tak, aby podporovaly zdravi a duevni pohodu naich zamstnanc. Vekera pojistna kryti a davky budou v souladu s podminkami pislunych plan a souvisejicich idicich dokument.