Practice Technology Analyst

Choate, Hall & Stewart LLP
United States, Massachusetts, Boston
Jun 19, 2025
Job Functions: Understand the legal technology landscape and how these tools support efficiencies in legal practice. Serve as an expert on the end user experience associated with Firmwide and practice-specific technology. Develop and maintain current awareness around new technology and its effects on users. Monitor release notes for feature upgrades and bug fixes to understand and communicate their impact. Conduct small group trainings and information gathering sessions related to processes and software. Support the strategic implementation of the document management system and associated workflows across the Firm. Participate in change management projects related to software rollouts and practice group initiatives. Develop, document, and direct software deployments and upgrade testing procedures. Collaborate with IT Operations and Security as appropriate during all phases of a project's lifecycle. Collaborate with stakeholders to monitor the effectiveness of technology solutions and help create strategy to optimize adoption. Work with vendor support teams to resolve complex technical issues to ensure effective troubleshooting and communication. Perform additional work-related tasks as assigned. Essential Competencies: Curiosity driven approach to maximizing return on technology investments. Understands and communicates technical concepts in a thoughtful and approachable manner. Maintains current awareness of legal technology trends and developments. Encourages innovative thinking and the exercise of sound judgment to achieve results. Provide excellent customer service with a focus on prioritizing the user experience. Qualifications: The ideal candidate will have a minimum of 7 years of law firm experience, preferably in an IT end-user support or knowledge management role. Preferred software proficiencies: Microsoft Office 365, iManage Work 10, Litera Desktop, HighQ, vi by Aderant and advanced text editing and Excel techniques. In-depth understanding of Generative AI concepts and their applications within the legal industry, including contract analysis, legal research, and document automation. Demonstrated the ability to work independently and collaborate with various teams while also responding to critical matters or project deadline Work Authorization: Applicants must be legally authorized to work in the United States without the need for sponsorship by the Firm (either now or in the future).