Travel Care Specialist

Peter Pan Bus Lines
$20.00 / hr
United States, D.C., Washington
50 Massachusetts Avenue Northeast (Show on map)
Oct 23, 2025
A Travel Care Specialist (TCS) must: Must be available to work a variety of shifts, including nights, weekends and holidays. Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus. Is detail oriented, highly organized, and able to work in a fast-paced environment. Duties may include but are not limited to: Ticket Agent / Customer Service: Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database Troubleshoot and resolve customer service issues Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations Professionally educate, inform and enforce customers on company guidelines and policies Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers Assist with day to day operations of the ticket counter (as needed) Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter Clerical duties as assigned (filing, data entry etc.) Answer Customer Care calls and Voice Mails Dispatch Operations: Assisting Drivers with job and bus assignments Loading buses, Luggage accountability, and Lost and Found Operations Additional Key Skills: Must be able to lift/push/pull up to 50 pounds of luggage Basic computer skillsD May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc) Location of position is at Union Station Washington D.C. and Downtown Baltimore, MD