Patient Care Advocate

Position Title: Patient Care Advocate

Work Location: Pennsylvania, Eastern Standard Time, Reside in PA, Travel may be asked but may be limited and infrequent

Assignment Duration: 03 Months (Potential to Extend)

Work Schedule: 8:00 a.m. - 5:00 p.m., 8:30 a.m. - 5:30 p.m. Eastern

Work Arrangement: Fully remote, travel 25% - 50% (at most)

Position Summary: Telephonic outreach to members, addressing gaps in care, barriers to care, and improving member experience.

Background & Context:

• This role is a new role focused on Quality Medicare Hiring to increase member retention and experience.
  
  Key Responsibilities:
• Telephonic outreach to members, addressing gaps in care, barriers to care i.e., transportation, offering in-home test kits for gap closures.
• Addressing member concerns and identify solutions to aid in the improvement of the member experience.
• Collaborate with other team to solve member concerns.
• Outreaching members for gaps in care and/or additional training.
  
  

  Required Skills/Experience:	RN must have active license	Preferred Skills/ Experience:
  1.	Customer service skills and Motivational interviewing	1.	Project Management/Lead
  2.	Ability to multi-task	2.	Case Management
  3.	Technology skills	3.
  Education Requirement:	Bachelor's Degree in Healthcare, Public Health, Registered Nurse, psychology, Social Work, Health Administration, or related health field or equivalent work experience	Education Preferred: