New

Field Support Technician | Lead

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Olathe
Jul 08, 2025
Description -- Field Support \| Site Lead This person will be in a site lead role and working solo to support this location. This position will be the main contact for local leadership and business leaders Experience working in a Manufacturing environment and office environments. Responsible for coming up with your own projects, (ie. Asset management) and executing the projects. Responsible for ordering laptops, supplies, handling budgets and day to day business 2-5 years experience Experience with scanners, printers, mobile devices for the plant + office support with Windows , Excel, etc. Day to day you handle the high priority issues first, (ie down printer or if network issue - work with other teams (ie. Network, security, etc.). Handle T2, T3 support tickets Will be responsible for asset management, refreshes, pc's and shop floor devices , terminals, printers, scanners. Will support around 100 plant and office workers. Asset Mgt and tech refreshes handled by a remote team. Experience with Windows 10, 11, CUSTOMER SERVICE!! (most important). This is not a technical skilled work force. A lot of warehouse workers. Experience with basic android handheld, hardware break fix. Will need their own steel toe shoes and customer will provide rest of PPE FORMAL JOB DESCRIPTION FROM VMS: Knowing this is more of a Lead role, the Manager would like to add this to the description/Must Haves: Serve as the main IT contact for local leadership, addressing needs and priorities. Drive operational and IT improvements through project leadership. Create plans for IT software and hardware lifecycle processes including ordering, forecasting, tracking, deployment within defined performance metrics. The technician will provide exceptional customer service to site personnel while providing exemplary technical support. The technician will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this role includes regular day hours Monday through Friday and off hours support as required from time to time. JOB RESPONSIBILITIES: * Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics. * Demonstrate independent troubleshooting and decisive problem solving. * Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals. * Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses. * Provide on-call support required as needed. * Assist in assigned projects to drive operational and/or IT improvements. * Follow and promote defined ITIL procedures. * Provide basic support of network, server, security, and application infrastructure. * Perform root cause analysis to eliminate reoccurring incidents. * Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics. * Install technology hardware and software that fulfill user requests according to standards or requirements. * Perform other assigned operational duties. JOB QUALIFICATIONS: * A minimum of 3-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE. * Must have outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority. * Experience with PC Hardware troubleshooting. * Basic Audio-Visual Support * Experience with handheld scanners. * Experience supporting label, laser, and multifunction printing. Broad technical IT knowledge and awareness of industry trends. Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. * Working in cross functional teams and the ability to work as part of a virtual team. * Ability to multitask and prioritize effectively. * Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. Ideal Candidate? An individual who has had manufacturing warehouse support experience, not just office support. This position will be 30% office and 70% warehouse. This individual will be working with label printers, mobile scanners as well as laptops and desk tops. They will be required to service equipment (desktops/scanners) within this facility. Computer refresh process would also be ideal. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Olathe,KS. Application Deadline This position is anticipated to close on Jul 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.