New

Call Center Care Advocate

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jul 09, 2025
Join a Team That Makes a Difference in Healthcare! Position: Customer Service Representative Location: Tempe, AZ Experience Level: Entry-Level Industry: Healthcare \| Call Center \| Pharmacy \| PBM Are you a people person who thrives in a fast-paced environment? Do you enjoy solving problems and helping others? We're looking for Customer Service Representatives to join a growing healthcare team where your attention to detail and communication skills truly matter. What You'll Be Doing: * Handle inbound and follow-up calls from patients and healthcare providers * Answer questions about prior authorizations, general inquiries, and confidential healthcare information * Accurately enter and update data across multiple systems * Deliver exceptional customer service with empathy and professionalism * Manage 50-100 calls per day, depending on complexity What You Bring: * 1+ year of recent high-volume call center experience (within the last 2-3 years) * Strong computer skills and ability to type 30+ WPM * A stable work history (no jumpy resumes) * Excellent communication, problem-solving, and multitasking skills * Experience in healthcare, pharmacy, or PBM is a big plus! Tools & Assessments: * Typing Test (One Space Version - 1 min, 30 WPM minimum) * Call Center Telephone Skills Test (75% minimum score) Why You'll Love This Role: * Be part of a mission-driven team helping people navigate their healthcare needs * Gain valuable experience in the healthcare and pharmacy industry * Opportunities for growth and advancement * Supportive team environment and paid training If you're looking for a meaningful role where your skills matter and your work helps others, we want to hear from you! Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Jul 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.