Tooling Customer Service Specialist

Develop tooling solutions by carefully analyzing customers' tooling requirements and conditions working closely with Tooling Sales and Tooling Design Engineers. Read and analyze blueprints and technical drawings to assist customers with punching and bending applications. Utilize CAD software to access and evaluate customer files in the process of specifying tooling. Once proper tooling has been specified, utilize SAP and VIA2 to expedite customer purchase.

ESSENTIAL FUNCTIONS:

• Call center customer service support / order entry
• Provide tooling solutions and recommendations to customers by carefully analyzing requirements, specifications, and conditions. Perform through evaluation of application drawings (blueprints) by utilizing applicable CAD software.
• Work closely in solving tooling issues: Provide technical support on tooling products and applications. Resolve tooling/manufacturing design issues. Troubleshoot tooling configuration and operation problems and present optimal tooling solutions.
• Work closely with a team of Engineers to develop custom Tooling Solutions geared towards specific applications. Provide detailed technical and product design specifications and requirements.
• Continuously promote and improve knowledge of Amada's tooling products, sales and technical skills through participation in departmental training programs and meetings.
• Effectively utilize all available resources to promote and support Amada's Tooling Products, and determine the most accurate resource to use in any given situation.
• Document and record communication details with customers, design/manufacturing engineers and sales engineers such as products desired, key issues and concerns addressed, solutions provided and etc within internal system.
• Establish and maintain relationships with customers by effective communication of technical data in an accurate manner with tact and courtesy.
• Partner proactively with Tooling Sales Engineers to determine customers' tooling needs and to provide application solutions.
• Expedite orders, quotations and related requests from customers and Tooling Sales Engineers received via telephone
• Bilingual in Spanish

REPORTING RELATIONSHIP:

Tooling Support Manager

SUBORDINATE STAFF:

None

KNOWLEDGE:

College degree preferable. A minimum of a High School Diploma, plus vocation diploma is required.

SKILLS:

• Strong communication skill on the phone
• Ability to read and analyze blueprints and technical drawings.
• Knowledge of AutoCAD, SolidWorks, Pro-E, or similar CAD applications is preferable.
• Solid understanding and skills of computer systems and applications (Windows, Excel, PowerPoint, Outlook).
• Strong ability to diagnose problems and work independently to resolve issues.
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Strong mathematical skills.
• Must be able to speak and write clearly in English. Bilinguals require (must speak, read, and write in Spanish)

WORK ENVIORNMENT:

• Office workspace
• Monday - Friday
• 8:00am - 5:00pm

PAY RATE:

• $20/HR

TRAVEL:

Very little travel.

MENTAL ABILITIES:

• Ability to work harmoniously with others
• Ability to accept and follow instruction
• Ability to maintain positive attitude
• Ability to work alone and without direct supervision
• Ability to take initiative, ownership and be proactive

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Rarely