New

Call Center Supervisor - Onsite - Sportswear

TEKsystems
$30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Beaverton
Jul 12, 2025
A BIG NAME IN THE OUTDOOR AND SPORTS RETAIL MARKET IS LOOKING TO BRING ON A CALL CENTER SUPERVISOR TO HELP SUPPORT THEIR BUSY SEASON. THIS IS A TEMPORARY CONTRACTED ROLE BUT COULD TURN INTO A LONG-TERM OPPORTUNITY AFTER THE SEASON IS OVER. If you feel you have the right experience, please apply and a recruiter will reach out to discuss next steps. This is an Onsite opportunity in Beaverton, OR Schedule: Mon-Fri 8am-5pm * During November 3- February 9th could be placed on an 8-hour shift between 5am-8pm Pay: $30/hr Start Date: 9/8 - Could get someone started sooner in late August Description: * Responsible for people management (Ability to effectively coach/guide to meet performance and behavior goals and standards, partner on disciplinary actions, call monitor, complete timecards prior to deadline and without error) * Listen to agent calls and provide feedback as necessary * Handle coaching conversations with agents * Offer agent support via chat and in-person * Effectively handle consumer escalations * Utilize templates and reporting systems to provide department End of Day reporting to leadership team and leverage weekly/monthly stats provided via Workforce Management to coach team members and support department incentives * Minor troubleshooting of agent equipment/software (assist with resetting passwords, reporting issues through ticketing systems) Additional Skills & Qualifications: We need a strong communicator. Someone who brings a positive attitude but can also read a situation and provide a balanced response. Someone who is comfortable with changing environments and scenarios Ideally they will have previous call center and/or ecommerce customer service experience (not required). Minimum 2 years in a supervisory role Ability to have coaching conversations with agents Strong technical aptitude and working with previous call center technologies Experience Level: Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Beaverton,OR. Application Deadline This position is anticipated to close on Jul 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.