Job posting has expired

Customer Service Scheduler

TEKsystems
$23.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jul 15, 2025
Job Title: Production Assistant Job Description The Production Assistant serves as the direct line of communication between customer care and the local market. This role involves maximizing installation capacity by managing and assigning installation project dates. The Production Assistant receives service calls from both the customer care team and customers, providing accurate updates and rescheduling projects based on availability. They collaborate with installation managers and sales managers to ensure efficiency, keeping customers informed throughout the process while liaising with internal and external sources, including local permit government entities. Responsibilities * Coordinate scheduling for installations, ensuring projects are efficiently managed and deadlines are met. * Communicate effectively with customer care and local market teams to maximize installation capacity. * Receive and respond to service calls from both customers and the customer care team. * Provide accurate project updates and reschedule installations based on availability and material delays. * Collaborate with installation and sales managers to optimize the schedule and fill vacancies within a 4-week window. * Maintain familiarity with construction crews to assign the appropriate team to each site. * Handle approximately 175-236 jobs monthly, adjusting as necessary to meet demand. Essential Skills * At least 2 years of experience in scheduling installations, preferably in the construction or home service industry. * Proficiency with ERP systems is mandatory. * Experience with CRM systems is required, with Salesforce experience preferred. * Strong customer service skills. * Proficiency in scheduling coordination and project management. Additional Skills & Qualifications * High School Diploma required. * Experience working with service construction companies, particularly those dealing with windows, siding, and garage doors. * Ability to manage high call volumes in a call center environment. Why Work Here? This position offers the possibility of transitioning from contract to hire based on demonstrated need and performance. The role provides an opportunity to work in a dynamic and fast-paced environment where your contributions directly impact operations. Work Environment The work schedule is from 7 AM to 3:30 PM, Monday through Friday, with a casual work environment that requires closed-toed shoes and jeans without holes. Training will be provided for up to two weeks, with an expectation for quick adaptation and learning. The culture values individuals who take direction well, are proactive in asking questions, and can quickly integrate into the team. Job Type & Location This is a Contract position based out of Phoenix, Arizona. Pay and Benefits The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.